Jennifer Cornwell
Columbus,Oh.
Summary
35+ years of experience in a multitude of roles within the medical field. Seeking a position where my training, knowledge, and skills will be an asset to any organization, while building teams and relationships within an office/unit to assist in personal career growth for all. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented, I can manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
Work History
Surgical and Procedural Scheduling Coordinator
OSU URO/GYN OCNA
07.2023 - Current
- Onboard; train; and supervise new hires, including being the liaison with management
- This includes constructive criticism when needed; collaborative thinking to produce best results; lead, guide, and encourage all around outstanding performance
- Answers incoming calls and relays messages; responds to patient and staff inquiries, schedules clinical appointments, communicates with referring physician offices
- Ensures efficient communication with providers and patients
- Schedules patient pre-operative appointments, surgeries, and outpatient procedures and outpatient clinics
- Coordinates surgeries/procedures based on physician volume maintaining appropriate standard turn-around times
- Independently manages master surgery schedule for locations and is responsible for keeping both IHIS and Outlook Calendar’s current
- Determines order of cases according to criteria supplied by the attending physician
- Manage OR block schedule time by utilizing all sessions
- Responsible for offering previous scheduled 'block time' to another surgeon within the department or releasing it back to the OR to be utilized by other surgeons in the division
- Provide information and updates regarding patients’ surgery schedules
- Notifies OR in a timely manner during downtime or when time cannot be utilized
- Interacts with patients’, physicians, and other staff both within the clinic and at outside facilities providing accurate, timely and responsive information
- Posts cases while complying with scheduling procedures for each surgical facility
- Provides general administrative support
- Ensures that the correct CPT/ICD-9 codes are selected and utilized for preauthorization of surgeries
- Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals
- Able to recognize and respond appropriately to urgent/emergent situations per protocols
- Establish and maintain effective working relationships with physicians, staff, and management
- Resolves complex customer issues in timely manner with high degree of satisfaction
- Reports to management any situations that appear to be signs of discontent on the part of the patient/relative or hospital staff that may affect the departmental goal of providing quality customer service
- Collaborate across departments and build effective relationships with internal and external customers to achieve goals
- Other duties or special projects as assigned
Surgical and Procedural Scheduling Coordinator
OSU SPINE CENTER/OUTPATIENT CARE EAST
08.2022 - 07.2023
- Onboard; train; and supervise new hires, including being the liaison with management
- This includes constructive criticism when needed; collaborative thinking to produce best results; lead, guide, and encourage all around outstanding performance
- Answers incoming calls and relays messages; responds to patient and staff inquiries, schedules clinical appointments, communicates with referring physician offices, responds to faxes and communicates with referring physician offices
- Ensures efficient communication with providers and patients
- Schedules patient pre-operative appointments, surgeries, and outpatient procedures and outpatient clinics
- Coordinates surgeries/procedures based on physician volume maintaining appropriate standard turn-around times
- Independently manages master surgery schedule for locations and is responsible for keeping both IHIS and Outlook Calendar’s current
- Determines order of cases according to criteria supplied by the attending physician
- Manage OR block schedule time by utilizing all sessions
- Responsible for offering previous scheduled 'block time' to another surgeon within the department or releasing it back to the OR to be utilized by other surgeons in the division
- Provide information and updates regarding patients’ surgery schedules
- Notifies OR in a timely manner during downtime or when time cannot be utilized
- Interacts with patients’, physicians, and other staff both within the clinic and at outside facilities providing accurate, timely and responsive information
- Posts cases while complying with scheduling procedures for each surgical facility
- Provides general administrative support
- Ensures that the correct CPT/ICD-9 codes are selected and utilized for preauthorization of surgeries
- Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals
- Able to recognize and respond appropriately to urgent/emergent situations per protocols
- Establish and maintain effective working relationships with physicians, staff, and management
- Resolves complex customer issues in timely manner with high degree of satisfaction
- Reports to management any situations that appear to be signs of discontent on the part of the patient/relative or hospital staff that may affect the departmental goal of providing quality customer service
- Collaborate across departments and build effective relationships with internal and external customers to achieve goals
- Other duties or special projects as assigned
Patient Access Coordinator II
Ambulatory Care Center/ OSU East Hospital
09.2013 - 08.2022
- Onboard; train; and supervise new hires, including being the liaison with management
- This includes constructive criticism when needed; collaborative thinking to produce best results; lead, guide, and encourage all around outstanding performance
- Greet patients as they arrive while preparing their chart for the visit
- Scheduling return appointments for several disciplines of medicine, many of which require multiple testing coordination as well
- Maintain operation of clinic daily while organizing schedules of 3+ providers simultaneously
- Receive and process calls from patients; peers; pharmacies; etcetera
- Establish and maintain good relationships with staff in numerous OSU locations in order to continually provide outstanding patient care
- Administration duties as assigned by my manager- such as email distribution lists; tracking and distributing weekly clinic volume; payroll editing; template modification; nutrition and office supply ordering; maintaining and troubleshooting office equipment; assisting with clinical staff assignments to best meet the needs of patients and providers daily
Patient Access Coordinator I
OSU WEXNER MEDICAL CENTER
10.2012 - 09.2013
- Schedule Inductions; Cesarean Sections; Cervical Cerclages
- Review and revise triage charges daily
- Cover unit desk when needed
Pre-Cert Coordinator
OSU WEXNER MEDICAL CENTER
02.2009 - 10.2012
- Obtain precertification for pre- transplant organ recipients
- Verify insurance coverage for said evaluations including post-transplant immunosuppressant’s
- Track daily transplantations and distribute reports throughout department
- Other duties as assigned
Certified Medical Assistant
MATERNOHIO CLINICAL ASSOCIATES
03.2000 - 02.2009
- Complete pre-natal care consisting of patient vitals; urinalysis; phlebotomy; fetal heart tone via Doppler
- GYN care such as preparing room and patient for pap smear and GYN exam
- Prepare collected semen for in office Intra Uterine Insemination
- Phone in prescriptions to pharmacies
- Transcribe and deliver messages to providers from patients; pharmacies; third party persons
- Cover reception desk as needed which included scheduling appointments and tests; taking and forwarding pertinent patient information to clinical staff and providers; registering new patients by collecting insurance information and pre certifying care
- Obtain insurance coverage expectancy then relaying cost estimation to patients
- Scheduling and pre certifying surgeries and deliveries
Education
Medical Assistant -
Aristotle Institute of medical and dental technology
Westerville, Ohio12.1993
Skills
- Customer engagement and support
- Calendar coordination
- Intake documentation
- Daily timekeeping
- Schedule organization
- Confidentiality requirements
- Effective multitasking
- Attention to detail
- Performance improvement
- Team Leadership
- Strong work ethic
- Administrative Support
- Teamwork and collaboration
- Critical thinking
- Prioritization and Scheduling
- Strategic Issue Resolution
- Personnel management
- Coordinated Task Distribution
References
- Haley Sands, OhioHealth, 614-404-0107
- Felicia Remmer, OSU East Hospital, 614-806-6943
- Debbie Lucas, MaternOhio/Avina, 614-595-9564
Timeline
Surgical and Procedural Scheduling Coordinator
OSU URO/GYN OCNA
07.2023 - Current
Surgical and Procedural Scheduling Coordinator
OSU SPINE CENTER/OUTPATIENT CARE EAST
08.2022 - 07.2023
Patient Access Coordinator II
Ambulatory Care Center/ OSU East Hospital
09.2013 - 08.2022
Patient Access Coordinator I
OSU WEXNER MEDICAL CENTER
10.2012 - 09.2013
Pre-Cert Coordinator
OSU WEXNER MEDICAL CENTER
02.2009 - 10.2012
Certified Medical Assistant
MATERNOHIO CLINICAL ASSOCIATES
03.2000 - 02.2009
Medical Assistant -
Aristotle Institute of medical and dental technology
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