Jennifer Cornwell
Talbott,TN
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Zoomerz
Morristown, TN
12.2024 - Current
- Assisted in managing daily operations and team activities at Zoomerz.
- Coordinated staff schedules and ensured adequate coverage during peak hours.
- Trained new employees on company policies and customer service standards.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Supported inventory management by monitoring stock levels and placing orders.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
Sales Retention Specialist
Jewelry Television - JTV
Knoxville, TN
01.2023 - 04.2024
- Assisted customers with product inquiries and order adjustments.
- Managed customer accounts to ensure retention and satisfaction.
- Collaborated with sales team to improve customer engagement strategies.
- Processed returns and exchanges efficiently for seamless customer experience.
- Conducted follow-up calls to gather feedback on products and services.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all conversations with customers.
- Updated customer information in company databases as needed.
- Responded promptly to customer inquiries via phone or email.
- Collaborated with other departments to ensure the best possible service delivery.
- Identified opportunities for upselling additional products or services.
- Ensured compliance with company policies related to sales operations.
- Conducted outbound calls and emails to follow up with customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Certificate - Medical Billing And Coding
DeVry Education Group
Lisle, IL 08.2021 - 05.2022
Timeline
Assistant Manager
Zoomerz
12.2024 - Current
Sales Retention Specialist
Jewelry Television - JTV
01.2023 - 04.2024
Certificate - Medical Billing And Coding
DeVry Education Group
08.2021 - 05.2022