Hi, I’m
Jennifer Cortes
Houston
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
years of professional experience
Work History
Harris County Public Health
Executive Assistant
11.2021 - Current
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Supported management by processing invoices and documents with consistent on-time delivery.
ExecuTeam
Program Coordinator
05.2020 - 11.2021
Job overview
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
MVR Publishing
Customer Relations Manager
09.2018 - 09.2021
Job overview
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Developed documentation and logs of implemented solutions and generated and submitted monthly reports.
- Made customers aware of current and new programs and services.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Liaised between customers and organization with particular focus on working with sales department.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed customer relations on ongoing basis to maximize customer retention.
Sweet Memories Events By Jenn
Senior Event Planner
08.2015 - 07.2020
Job overview
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Coordinated schedules and timelines for all events.
- Strategized long-term business needs while driving attendee feedback for process improvements.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
H2Eco Bulk LLC
Office Manager
07.2017 - 08.2018
Job overview
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Organized international and domestic travel arrangements for up to 13 staff members, including all transportation and hotel stays.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Sourced vendors for special project needs and negotiated contracts.
- Coached new hires on company processes while managing 13 employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices and negotiated for optimal savings.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw day-to-day operations, including supervising 13-person team across 3 sites.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Coordinated with drivers to organize timely pickup and delivery.
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Implemented Weekly Meeting and Lunches to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
TPI Construction
Administrative Assistant
06.2016 - 07.2017
Job overview
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Methodist Willowbrook Hospital
Clinic Coordinator
05.2012 - 06.2016
Job overview
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Direct day-to-day administrative and operational functions for doctor providing guidance and leadership to over 5 employees across more than 6 departments.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
Education
University of PhoenixHouston, TX
Bachelor of Science from Business Management
02.2015
Skills
- Team Building
- Customer Relations
- Vendor Management
- Training and mentoring
- Spreadsheet management
- Database Management
- Documentation and reporting
- Travel coordination
- Advanced MS Office Suite
- Master calender management
- Office management
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
Harris County Public Health
11.2021 - Current
Program Coordinator
ExecuTeam
05.2020 - 11.2021
Customer Relations Manager
MVR Publishing
09.2018 - 09.2021
Office Manager
H2Eco Bulk LLC
07.2017 - 08.2018
Administrative Assistant
TPI Construction
06.2016 - 07.2017
Senior Event Planner
Sweet Memories Events By Jenn
08.2015 - 07.2020
Clinic Coordinator
Methodist Willowbrook Hospital
05.2012 - 06.2016
University of Phoenix
Bachelor of Science from Business Management
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