Hi, I’m
Jennifer Cortes
Houston,TX
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
11
years of professional experience
Work History
Harris County Public Health, Houston, TX
Administrative Assistant
2021.11 - Current (2 years & 10 months)
Job overview
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Offered technical support and troubleshot issues to enhance office productivity.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed relational database to store information for reference, reporting and analysis.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow and readability.
- Updated spreadsheets and crafted presentations to support executives and boost team productivity.
Harris County Public Health, Houston, TX
Program Assistant
2020.05 - 2022.11 (2 years & 6 months)
Job overview
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
- Offered technical support and troubleshot issues to enhance office productivity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Educated each staff member on program procedures and operational structures.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Created and updated records and files to maintain accurate and compliant documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted with planning and coordinating day-to-day and special program activities.
Sweet Memories Events By Jenn, Houston, TX
Senior Event Planner
2015.08 - 2020.07 (4 years & 11 months)
Job overview
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Coordinated schedules and timelines for all events.
- Strategized long-term business needs while driving attendee feedback for process improvements.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
MVR Publishing, Houston, TX
Customer Relations Manager
2018.09 - 2020.05 (1 year & 8 months)
Job overview
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Developed documentation and logs of implemented solutions and generated and submitted monthly reports.
- Made customers aware of current and new programs and services.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Liaised between customers and organization with particular focus on working with sales department.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed customer relations on ongoing basis to maximize customer retention.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
H2Eco Bulk LLC, Houston, TX
Office Manager
2017.07 - 2018.08 (1 year & 1 month)
Job overview
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Organized international and domestic travel arrangements for up to 13 staff members, including all transportation and hotel stays.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Sourced vendors for special project needs and negotiated contracts.
- Coached new hires on company processes while managing 13 employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices and negotiated for optimal savings.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw day-to-day operations, including supervising 13-person team across 3 sites.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Coordinated with drivers to organize timely pickup and delivery.
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Implemented Weekly Meeting and Lunches to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
TPI Construction, Houston, TX
Administrative Assistant
2016.06 - 2017.07 (1 year & 1 month)
Job overview
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Methodist Willowbrook Hospital, Houston, TX
Clinic Coordinator
2012.05 - 2016.06 (4 years & 1 month)
Job overview
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Direct day-to-day administrative and operational functions for doctor providing guidance and leadership to over 5 employees across more than 6 departments.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
Education
University of Phoenix , Houston, TX
Bachelor of Science from Business Management
02.2015
Skills
- Business administration
- Schedule Management
- Appointment Coordination
- Judgment and Decision Making
- Microsoft Office Suite
- Strong Organizational Skills
- Professional and Courteous
- Document and File Management
- Multitasking and Time Management
- Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Harris County Public Health
2021.11 - Current (2 years & 10 months)
Program Assistant
Harris County Public Health
2020.05 - 2022.11 (2 years & 6 months)
Customer Relations Manager
MVR Publishing
2018.09 - 2020.05 (1 year & 8 months)
Office Manager
H2Eco Bulk LLC
2017.07 - 2018.08 (1 year & 1 month)
Administrative Assistant
TPI Construction
2016.06 - 2017.07 (1 year & 1 month)
Senior Event Planner
Sweet Memories Events By Jenn
2015.08 - 2020.07 (4 years & 11 months)
Clinic Coordinator
Methodist Willowbrook Hospital
2012.05 - 2016.06 (4 years & 1 month)
University of Phoenix
Bachelor of Science from Business Management
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