Jennifer Cortes
Huntington Park,CA
Summary
Highly-motivated employee with desire to take on new challenges. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Office Assistant
Advanced Screen Graphics
Commerce , CA
2023.01 - Current
- Maintained business records by updating customer information.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Conducted office inventory checks and requested restock of supplies.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Computed, recorded and proofread data or reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Dispersed incoming mail to correct recipients throughout office.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Typed, formatted and edited correspondence and other documents.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered telephones, directed calls, and took messages.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Food Service Worker
LAUSD
Los Angeles , CA
2022.04 - Current
- Performed variety of duties related to food service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Washed, peeled and seeded fruits and vegetables.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Monitored inventory to keep adequate stock of food items and supplies.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Made meals in accordance with company standards and requirements.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cooked meals required for the day.
Sales Associate
Macy's
Downey , CA
2022.10 - 2020.06
- Helped customers find specific products, answered questions and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Accepted, processed and quickly filled orders.
- Verified items correctly matched to sales check for packing and shipment.
- Filled orders according to defined standards using standard picking system.
Host
Denny"s
Pico Rivera , CA
2017.05 - 2018.05
- Greeted guests and gathered information to seat groups or place on waitlist.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Took beverage orders and served drinks during peak meal times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
High School Diploma -
Huntington Park High School
Huntington Park, CA06.2013
Some College (No Degree) -
East Los Angeles College
Monterey Park, CASkills
- Flexible Schedule
- Strong Work Ethic
- Attention to Detail
- Fluent in spanish
- Productivity and Efficiency
- Team Oriented
- Quick Learner
- Multitasking
- Customer Service
- Covid-19 Safety Protocols
- POS System Operation
- Customer Needs Assessment
Languages
English
Professional
Spanish
Professional
Timeline
Office Assistant
Advanced Screen Graphics
2023.01 - Current
Sales Associate
Macy's
2022.10 - 2020.06
Food Service Worker
LAUSD
2022.04 - Current
Host
Denny"s
2017.05 - 2018.05
High School Diploma -
Huntington Park High School
Some College (No Degree) -
East Los Angeles College
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