Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Cortes

Huntington Park,CA

Summary

Highly-motivated employee with desire to take on new challenges. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Office Assistant

Advanced Screen Graphics
Commerce, CA
01.2023 - Current
  • Maintained business records by updating customer information.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Conducted office inventory checks and requested restock of supplies.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Computed, recorded and proofread data or reports.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Dispersed incoming mail to correct recipients throughout office.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Typed, formatted and edited correspondence and other documents.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Answered telephones, directed calls, and took messages.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Food Service Worker

LAUSD
Los Angeles, CA
04.2022 - Current
  • Performed variety of duties related to food service.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Washed, peeled and seeded fruits and vegetables.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Made meals in accordance with company standards and requirements.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Cooked meals required for the day.

Sales Associate

Macy's
Downey, CA
10.2022 - 06.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Accepted, processed and quickly filled orders.
  • Verified items correctly matched to sales check for packing and shipment.
  • Filled orders according to defined standards using standard picking system.

Host

Denny"s
Pico Rivera, CA
05.2017 - 05.2018
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Took beverage orders and served drinks during peak meal times.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Education

High School Diploma -

Huntington Park High School
Huntington Park, CA
06.2013

Some College (No Degree) -

East Los Angeles College
Monterey Park, CA

Skills

  • Flexible Schedule
  • Strong Work Ethic
  • Attention to Detail
  • Fluent in spanish
  • Productivity and Efficiency
  • Team Oriented
  • Quick Learner
  • Multitasking
  • Customer Service
  • Covid-19 Safety Protocols
  • POS System Operation
  • Customer Needs Assessment

Languages

English
Professional
Spanish
Professional

Timeline

Office Assistant

Advanced Screen Graphics
01.2023 - Current

Sales Associate

Macy's
10.2022 - 06.2020

Food Service Worker

LAUSD
04.2022 - Current

Host

Denny"s
05.2017 - 05.2018

High School Diploma -

Huntington Park High School

Some College (No Degree) -

East Los Angeles College
Jennifer Cortes