Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Cortes

Lakewood ,CA

Summary

Dynamic and detail-oriented professional with extensive experience at Harbor UCLA Medical Center. Proven ability in scheduling appointments and data entry, complemented by exceptional customer service and communication skills. Adept at managing patient records and ensuring policy adherence, contributing to efficient healthcare delivery and enhanced patient satisfaction.

Overview

22
22
years of professional experience

Work History

Unit Support Assistant

Harbor UCLA Medical Center, LADHS
08.2016 - Current

Transports patient to scheduled test and appointments by bed, gurney and wheelchair.

Performs some clerical work for nursing unit, such as answering telephone, some filing as well as filing out patient forms. Assist with patient discharge.

Front Desk Receptionist

Southern California Ear Nose and Throat
07.2014 - 08.2016

Answering multiple phone lines, making patient appointments, verifying medical insurance. Assisting with back office duties when needed. Taking patient vital signs. Filing all patient paperwork as well as charts.

Certified Nursing Assistant

Belmont Village Senior Living
05.2011 - 07.2014

Provide assistance with activities of daily living to an assigned group of senior residents living in the memory care unit. Document and maintain accurate records of daily care and services provided. Hands on assistance with showering and toileting, and incontinence care as needed.

Data Entry Clerk

Long Beach Memorial Medical Center
02.2009 - 05.2011

Data entry for the Southern California newborn hearing screening program.

Entered data received from multiple hospital with newborn hearing results.

Contacted parents of babies with a failed hearing test to make follow up appointments. Kept in close contact with parents until receiving second test results. Provided parents with many resources if baby failed second or third hearing test.

Medical Records Clerk

Rehabilitation Associates Medical Group
06.2003 - 05.2011

Preparation of chart for patient appointments. File all paperwork as well as charts for multiple doctors. Assist outside companies with coping of patient medical records for depositions. Copy patient medical records for patients personal use. Assist front desk with answering phones as well as making patient appointments and checking patients in for appointments.

Education

Nursing

Los Angeles Southwest College
Los Angeles, CA

High School Diploma -

Phineas Banning High School
Wilmington, CA

No Degree - Certified Nursing Attendant Certification

Trinity Vocational School
Torrance, CA

Skills

  • Scheduling appointments
  • Data entry proficiency
  • Document management
  • Policy adherence
  • Report generation
  • Meeting preparation
  • Great customer service
  • Communication skills
  • Teamwork

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Unit Support Assistant

Harbor UCLA Medical Center, LADHS
08.2016 - Current

Front Desk Receptionist

Southern California Ear Nose and Throat
07.2014 - 08.2016

Certified Nursing Assistant

Belmont Village Senior Living
05.2011 - 07.2014

Data Entry Clerk

Long Beach Memorial Medical Center
02.2009 - 05.2011

Medical Records Clerk

Rehabilitation Associates Medical Group
06.2003 - 05.2011

Nursing

Los Angeles Southwest College

High School Diploma -

Phineas Banning High School

No Degree - Certified Nursing Attendant Certification

Trinity Vocational School
Jennifer Cortes