Jennifer Cortes-Cardoza
New Albany,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Willows Assisted Living and Memory Care
Corydon, IN
06.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Property Manager
Highlander Property LLC
Sturgis, KY
12.2019 - 11.2023
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
Front Desk Associate
Hyatt Regency
Louisville, KY
10.2018 - 09.2019
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
Office Staff Assistant
Manila International Airport Authority
Manila , Philippines
11.2017 - 01.2018
- Provided administrative support to the office team by handling phone calls, responding to emails and greeting visitors.
- Organized and maintained filing systems for documents such as contracts, invoices and reports.
- Processed incoming mail, including sorting, scanning and distributing items to appropriate departments or personnel.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Performed basic bookkeeping tasks such as reconciling accounts payable and receivable balances or entering transactions into accounting system.
- Assisted with special projects as assigned by management team.
- Answered phone calls and welcomed visitors to office.
Hospitality Specialist
Eldorado Resort Casino
Reno, NV
03.2016 - 06.2016
- Provided excellent customer service to ensure satisfaction from guests.
- Ensured that all areas of the hospitality facility were clean and properly maintained.
- Developed procedures for efficient check-in and check-out processes for guests.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Facilitated communication between staff members regarding guest needs and requests.
- Coordinated activities between departments such as housekeeping, maintenance, and security.
- Prepared reports on occupancy rates, revenue generated, expenses incurred.
Education
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
Antipolo Philippines03-2017
Skills
- Customer Service
- Issue Resolution
- Verbal and Written Communications
- Multi-Line Phone Systems
- Multitasking and Organization
- Data Entry
- Report Writing
- Appointment Scheduling
- Database Management
- Expense Reporting
- Research
- Staff Management
- Tenant Relations
- Business Administration
- Vendor Management
- Contract Negotiation
- Property Management
- Compliance Monitoring
- Business Development and etc
Certification
Google Ad Apps Certification
Google Ad Display Certification
Google Ad Search Certification
Hospitality Skill Certification for Bartender
Professional Development Hospitality Professional (HPC)
Professional Development Hospitality Supervisor (HSC)
Languages
English
Professional
Tagalog
Professional
References
References available upon request.
Timeline
Administrative Assistant
The Willows Assisted Living and Memory Care
06.2023 - Current
Property Manager
Highlander Property LLC
12.2019 - 11.2023
Front Desk Associate
Hyatt Regency
10.2018 - 09.2019
Office Staff Assistant
Manila International Airport Authority
11.2017 - 01.2018
Hospitality Specialist
Eldorado Resort Casino
03.2016 - 06.2016
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
Google Ad Apps Certification
Google Ad Display Certification
Google Ad Search Certification
Hospitality Skill Certification for Bartender
Professional Development Hospitality Professional (HPC)
Professional Development Hospitality Supervisor (HSC)
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