Jennifer Cortes

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.

• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Generated leads for sales and rental properties through cold calls and referrals.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Managed all maintenance requests from tenants in a timely manner.

• Greeted guests upon arrival and provided excellent customer service.
• Answered phones, booked reservations, and responded to inquiries from customers.
• Maintained daily records of all transactions, including payments and cancellations.
• Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
• Processed guest payments through cash registers or credit card machines in an accurate manner.

• Provided administrative support to the office team by handling phone calls, responding to emails and greeting visitors.
• Organized and maintained filing systems for documents such as contracts, invoices and reports.
• Processed incoming mail, including sorting, scanning and distributing items to appropriate departments or personnel.
• Monitored inventory levels of office supplies and placed orders when necessary.
• Performed basic bookkeeping tasks such as reconciling accounts payable and receivable balances or entering transactions into accounting system.
• Assisted with special projects as assigned by management team.
• Answered phone calls and welcomed visitors to office.

• Provided excellent customer service to ensure satisfaction from guests.
• Ensured that all areas of the hospitality facility were clean and properly maintained.
• Developed procedures for efficient check-in and check-out processes for guests.
• Monitored inventory levels to ensure adequate supplies were available at all times.
• Facilitated communication between staff members regarding guest needs and requests.
• Coordinated activities between departments such as housekeeping, maintenance, and security.
• Prepared reports on occupancy rates, revenue generated, expenses incurred.

Philippines Social Security Scholarship Recipient