Jennifer Cortez
Citrus Heights,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. with experienc in the medical field being a Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Cashier
Marshalls
Citrus Heights, CA
09.2023 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Amazon Picker
Amazon
Sacramento, CA
10.2022 - 11.2023
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Confirmed items picked for orders by keying codes into system.
- Selected products and items from shelves and pallets for customer orders.
- Isolated damaged items to predefined marked area to report to supervisors.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Inspected product quality prior to packing and shipping out orders.
Macy's Cashier/fulfillment
Macy's
Citrus Heights
08.2020 - 09.2022
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Pulled and packed products from shelves based on customer orders.
- Utilized barcode scanners to track all merchandise movements accurately.
- Collaborated with team members to complete tasks efficiently and effectively.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Filled orders according to defined standards using standard picking system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Claire'su
Claire's
Citrus Heights
06.2018 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Opened store in accordance with corporate policies and procedures.
- Ensured that all store areas were safe, clean, and presentable to customers.
- Performed opening and closing duties such as setting up registers and balancing drawers.
- Stocked shelves with merchandise according to company standards.
- Organized backroom storage areas for efficient stocking processes.
- Conducted regular price checks to ensure accuracy at checkout counters.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
Medical Assistant
RiverRock Pediatrics
Folsom, CA
10.2016 - 04.2018
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
Sales Associate
Autozone
Modesto, CA
05.2014 - 09.2016
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Assisted customers with selecting items and answering questions about products.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Processed payments using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
Medical Assistant Externship
Internal medicine
Modesto, CA
01.2014 - 04.2014
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Cashier
Michaels Craft Store
Modesto, CA
09.2012 - 12.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Certification in Medical Assisting - Medical Assisting
Kaplan College
Salida, CA10.2014
High School Diploma -
Riverbank High School
Riverbank, CA05.2013
Skills
- Customer Service
- Returns processing
- Organizational abilities
- Order Verification
- Inventory Control
- Loyalty Program Promotion
- Merchandise Restocking
- Ordering and stocking
- Data Entry
- Patient-focused care
- Payment Collection
- Phlebotomy
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Cashier
Marshalls
09.2023 - 04.2024
Amazon Picker
Amazon
10.2022 - 11.2023
Macy's Cashier/fulfillment
Macy's
08.2020 - 09.2022
Claire'su
Claire's
06.2018 - 03.2020
Medical Assistant
RiverRock Pediatrics
10.2016 - 04.2018
Sales Associate
Autozone
05.2014 - 09.2016
Medical Assistant Externship
Internal medicine
01.2014 - 04.2014
Cashier
Michaels Craft Store
09.2012 - 12.2013
Certification in Medical Assisting - Medical Assisting
Kaplan College
High School Diploma -
Riverbank High School