JENNIFER CORTEZ
Baytown,TX
Summary
Certified Medical Assistant with extensive experience in delivering high-quality patient care. Proven ability to enhance patient experiences through effective communication and organizational skills. Committed to fostering a supportive environment for patients and healthcare teams alike.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant | Onboarding Specialist
Village Medical
10.2023 - 04.2024
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Trained new hires in technology required to access company systems and complete job tasks.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Completed required criminal, credit, or drug tests for new hires.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
- Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.
- Liaised with IT department to streamline technology onboarding, ensuring new employees had immediate access to required systems and software.
- Reduced administrative burdens for HR and departmental teams by automating portions of onboarding process.
- Facilitated smooth transition for new hires by coordinating with various departments to prepare workstations and access to necessary tools.
- Improved company culture by incorporating team-building activities into onboarding program.
- Analyzed feedback from new hires to refine and enhance onboarding experience continually.
- Conducted regular follow-ups with new hires to assess onboarding experience, gathering insights for continuous improvement.
- Advocated for staff members, helping to identify and resolve conflicts.
- Enhanced onboarding experience with focus on building connections between new hires and existing team members.
Senior Medical Assistant
West Chambers Medical Clinical
11.2019 - 09.2020
- Greets patients and answers phones. Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed. Prepares patients for examination using Clinic Medical Rooming Guidelines. Prepares and administers medications as directed by the Physician; performs basic laboratory tests, EKGs as ordered or indicated and suture removal and dressing changes. Performs phlebotomy as ordered. Prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment. Monitor controls of CLIA waived tests.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Delivered high-quality wound care services including dressing changes, suture removals, and incision site monitoring for signs of infection or complications.
- Processed laboratory specimens according to established guidelines, ensuring the accuracy of test results for appropriate clinical decisionmaking.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Ensured timely administration of medications, following established protocols for safe dosage and drug interactions.
DOT Medical Assistant/Medical Assistant/Receptionist Coordinator
UrgentCare Travel
04.2018 - 10.2018
- Office/Lab Coordinator, Check In/Check Out, Insurance Verification, DOT/non-DOT/BAT/Hair Drug Screenings. Assisted with minor surgeries. Maintained daily reports, ordered supplies, cleaned/stock rooms, bank deposits. Lab draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Medical Assistant
Village Family Practice
01.2013 - 04.2017
- Perform various office and clinical duties to keep VFP running efficiently work directly with healthcare and staff collecting samples, maintain patient records, explain medical procedures to patients and assist in basic examinations and minor surgeries, perform phlebotomy as ordered, prepare, and administrate authorized medication as directed, prepare and clean examination rooms with supplies. Maintain strict confidentiality, trained new employees.
Medical Assistant
Oasis Hospice Home Health
12.2012 - 01.2013
- Obtain patient medical histories, triage, phlebotomy, injections, diagnostic procedures, ancillary tests, room patients. Maintained Rx, interpretation to bilingual patients as necessary. Participated in cross training instrument sterilization, tele-medicine, referrals and lab responsibilities.
Assistant General Manager
Hampton Inn
12.2008 - 11.2010
- Managed and supervised 7 employees; responsible for every aspect of the hotel productivity and function, meet hotel standards and guidelines, reservations, sales and events coordinator. Hire, schedule and train according to Hilton criterions.
Medical Receptionist
America’s Women Clinic
11.2001 - 09.2002
- Check In/Check Out, Front/Back office. Insurance verification assist patient counseling, triage, procedures preps, phlebotomy, specimens. Maintain and set up patient rooms and recovery.
Administrator
EDS/HP NMCI Military Project
09.2001 - 10.1999
- Arranged and maintained daily IT Tech schedules for daily deployment, Evaluate Tech performance to ensure CPU deployment accuracy Supervised and Nurtured 100 Techs into teams accordingly
Education
Medical Assistant -
Northwest Educational Center
01.2012
Business Administrator - Criminal Investigation/Fraud
Grand Canyon University Online
01.2010
Certified Word Processor - undefined
Northwest Education Center
01.2003
Skills
- Nationally Registered Certified Medical Assistant/Medication Technician
- CPR/BLS Certified OSHA/HIPAA/CLIA Knowledge/Infection Control
- Assistant General Manager/Certified Word Processor
- Medisoft/E-Clinicals/Nextgen/Athena
- Medical Receptionist/Front-Back Office Patient Assessment
- New hire onboarding
- Documentation and recordkeeping
- Employee relations
- Software knowledge
- Cross-functional coordination
- Training and mentoring
- Employment recordkeeping
- Microsoft office
- Relationship building
- Procedure compliance
- Organizational development
- Training development
- Promotion coordination
- Data analysis
- Analytical and critical thinking
- Work complaint handling
- New hire orientation
- Drug testing
- Networking events
- Complaint handling
- Conflict resolution
- Cost reductions
- Clerical oversight
- Pre-employment screening
- Personnel management
- Recruitment
- Time tracking and payroll administration
- Performance tracking
Certification
- Onboarding Specialist, Village Medical - 2014 - 2015; 2023 - 2024
- MLT - Medical Laboratory Technician
- CMA - Certified Medical Assistant
- BLS - American Heart Association
- First Aid/CPR Certified
- DOT Lab Processing
- Certified Clinic Team Lead, Village Medical - 2023 - 2024
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Senior Medical Assistant | Onboarding Specialist
Village Medical
10.2023 - 04.2024
Senior Medical Assistant
West Chambers Medical Clinical
11.2019 - 09.2020
DOT Medical Assistant/Medical Assistant/Receptionist Coordinator
UrgentCare Travel
04.2018 - 10.2018
Medical Assistant
Village Family Practice
01.2013 - 04.2017
Medical Assistant
Oasis Hospice Home Health
12.2012 - 01.2013
Assistant General Manager
Hampton Inn
12.2008 - 11.2010
Medical Receptionist
America’s Women Clinic
11.2001 - 09.2002
Administrator
EDS/HP NMCI Military Project
09.2001 - 10.1999
Business Administrator - Criminal Investigation/Fraud
Grand Canyon University Online
Certified Word Processor - undefined
Northwest Education Center
Medical Assistant -
Northwest Educational Center
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