Jennifer Corvalan
Lakeland
Summary
With over 20 years in delivering exceptional customer and employee service and satisfaction. Skilled in conflict resolution, communication, and problem-solving, while ensuring confidentiality with sensitive matters. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer, employee, and organizational goals.
Overview
26
26
years of professional experience
Work History
Grocery Clerk
Publix Supermarkets
10.2021 - Current
- Stocked shelves and organized merchandise.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Tax Specialist
Polk County Tax Collector
03.2021 - Current
- Managing real estate taxes, business tax receipts, tangible, and tourist tax accounts and payments while ensuring compliance with local and state regulations and maintaining accurate documentation.
- Answering calls, emails, and assisting customers in person while delivering exceptional customer.
- Data retention and filing.
- Training new associates for the tax department.
- Assisting other departments with solving customer queries and issues.
- Process returned payments and managing reimbursement.
- Retrieving documentation and information for DMV services
Assistant Customer Service Manager
Publix Supermarkets
08.1999 - 06.2020
- Delivered exceptional customer service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Ensuring workplace health and safety compliance.
Education
High School Diploma -
Charles W Flannagan
Pembroke Pines, FL04-1999
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Conflict resolution
- Coaching and mentoring
- Microsoft word
- Excel
Languages
Spanish
Native or Bilingual
Timeline
Grocery Clerk
Publix Supermarkets
10.2021 - Current
Tax Specialist
Polk County Tax Collector
03.2021 - Current
Assistant Customer Service Manager
Publix Supermarkets
08.1999 - 06.2020
High School Diploma -
Charles W Flannagan
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