Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Awards
Publications
Groups
Timeline
Generic
Jennifer Corwin

Jennifer Corwin

Public servant customer service
Eureka,CA

Summary

Expressing strong interest in a public service position within your organization, my background in customer service, administrative support, and community-oriented roles instills confidence in my ability to effectively serve the public. With extensive experience in professional communication and diverse community interactions, I maintain a professional demeanor under pressure. My administrative skills include document management, record keeping, data entry, telephone and front desk protocol, and interdepartmental communication. As a candidate for a public service role, I possess interpersonal skills, cultural sensitivity, problem-solving abilities, a commitment to public trust, and adaptability to evolving organizational needs. My community-oriented experience includes volunteer work at community organizations and animal shelter support, demonstrating the ability to work in collaborative settings and customer-centric environments. Detail-oriented, reliable, committed to professional development, and eager to contribute to community welfare, I am motivated to transition my customer service skills into a meaningful public service role that makes a positive difference in our community. Eager to discuss how my background aligns with your organizational mission. Thank you for your consideration.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Swim ware Customer Service Representative

Macy's
05.2002 - 11.2005
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.

Telemarketer/Customer Service

Dakotah Direct
05.1998 - 07.2001
  • Worked inbound and customer service activating people's Sears mastercards and then as much as I worked outbound selling them insurance if they ever became sick ill or debt or death to pay off their Sears MasterCard
  • Conducted regular technical meetings and program briefings for corporate management and customer personnel.
  • Exceeded sales goals and produced timely reports for management.
  • Communicated crew performance concerns to management with recommendations for corrective action.
  • Developed guidelines for data integrity and management policies, safeguarding enrolled individuals' privacy and security.

Hunan Chinese

Ronnie Warson
10.2022 - 01.2023
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.

Hostesses

Perkins Restaurants & Bakery
06.2008 - 07.2009
  • Hosted tables and provided excellent customer service to guests at a busy restaurant
  • Maintained a clean and organized work area to ensure customer satisfaction
  • Demonstrated excellent communication and interpersonal skills when interacting with customers

Education

General educational development - undefined

Zoe Barnum High School
Humboldt county

6-12 - General Studies

Ferris High School
Spokane, WA
01.2000

K-5 - General Studies

Truckee elementary
Truckee, CA
01.1996

Skills

  • Outbound Sales
  • Insurance Sales
  • Upselling
  • Telemarketing
  • Sales Managements
  • Open and closing
  • Inventory
  • Productivity and sales

Certification

Food Handler Certification

Additional Information

Hosted tables and provided excellent customer service to guests at a busy restaurant., Maintained a clean and organized work area to ensure customer satisfaction., Demonstrated excellent communication and interpersonal skills when interacting with customers.

Awards

Housekeeping

Publications

Waitresses

Groups

Retail customer service

Timeline

Hunan Chinese

Ronnie Warson
10.2022 - 01.2023

Hostesses

Perkins Restaurants & Bakery
06.2008 - 07.2009

Swim ware Customer Service Representative

Macy's
05.2002 - 11.2005

Telemarketer/Customer Service

Dakotah Direct
05.1998 - 07.2001

General educational development - undefined

Zoe Barnum High School

6-12 - General Studies

Ferris High School

K-5 - General Studies

Truckee elementary