Dedicated and reliable professional known for having a compassionate attitude, integrity, and respectfulness. Detail-oriented and highly experienced, with strong communication skills and a patient, thoughtful approach. Committed to delivering high-quality care and support, both to clients and team members. Equally effective working collaboratively or independently in fast-paced environments.
Created purchase orders and communicated with the site managers to make sure all their needs are met.
Handled sensitive employee information and maintained confidentiality of information and detailed documentation.
Kept all employees' information up to date, i.e., kept track of their training, so they can be rescheduled before expiring.
Tracked inventory and placed orders for materials for multiple work sites.
Traveled if needed, to pick up and deliver parts and materials.
Handled incoming and outgoing phone calls, scheduled appointments, communicated with employees and customers or directed them to the appropriate person to handle any questions or concerns.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Used Microsoft Office applications and other computer software applications.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Secretary
Spearfish Construction
08.2021 - 02.2022
Used Microsoft Office applications and other computer software applications.
Prioritized work to meet time constraints.
Traveled if needed for status updates on job completion and to pick up or deliver parts and materials as needed.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Maintained daily reports, including memos, letters, and emails, ensuring accuracy and timeliness.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Supported project management activities, contributing to timely completion of key initiatives.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Created work orders and communicated with employees about jobs.
Tracked inventory and placed orders for materials.
Handled incoming and outgoing phone calls, scheduled appointments, communicated with customers, or directed them to the appropriate person to handle any questions or concerns.
Oversaw the completion of jobs by reporting status to management.
Maintained associated files and records.
Operated computer, copier, scanner, fax machine, and/or other office equipment.
Helped with payroll.
Lakeland Electric- CSR1
City of Lakeland
06.2018 - 12.2019
Evaluated customer-specific financial situations to assist with maintaining home utility service.
Maintain documentation per agency assurance procedures and performance standards.
Data entry upload into industry-specific customer information billing system.
Properly apply policies and procedures pertaining to customer service operations.
Assist customers with grievances, complaints, and questions.
Provide customer information pertaining to products, services, and processes.
Communicate and coordinate in a clear and concise manner with colleagues whenever necessary.
Parks & Recreation & Water Utilities
City of Lakeland
03.2013 - 06.2018
Performed manual labor.
Performed routine grounds and road right-of-way cleaning and maintenance; cuts grass with power mowers, including small tractor mowers, push-type or small tractor mowers; trimmed and maintained prunes shrubbery and small trees; raked leaves; edged curbs; sprayed ditches for weeds; cleaned and maintained garden equipment; loaded trash and trimmings on truck.
Performed pre and post-trip inspections of equipment and vehicles.
Performed various safety inspections as required.
Mixed and used pesticides, herbicides, and fertilizers. Obtained pesticide application license.
Used hand tools and small, power-operated tools on routine tasks.
Performed service on equipment after every use and made minor repairs to equipment when needed.
Adjusted and repaired automatic and mechanical sprinkler system clocks, valves, and sprinkler heads; replaced pipes.
Supervised “inmate workers” when needed.
Facilitated routine grounds cleaning and maintenance.
Scheduled preventative maintenance (PM's) for job critical motorized equipment, tools, and vehicles.
Followed safety protocols.
Operated trucks of various sizes and weights in loading, hauling, and unloading of various equipment, materials, and supplies.
Operated machinery such as mowers, weed eaters, edgers, tractors, backhoes, sprayers etc.
Pharmacy tech
CVS Pharmacy
03.2016 - 03.2017
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Followed HIPPA laws.
Prescription Processing and Dispensing
Accurately and efficiently processing prescriptions, including entering patient and prescription information into the pharmacy system.
Measuring, counting, mixing, packaging, and labeling medications according to prescription orders.
Preparing new prescription and refill requests for patients.
Preparing compounded medications using sterile and non-sterile processes.
Verifying prescription information and dosages for accuracy and potential drug interactions
Assisting pharmacists in filling prescriptions and other patient-care activities.
Ensuring compliance with all state and federal regulations concerning medication dispensing.
Managing pharmacy inventory by checking stock levels, ordering medications and supplies, verifying receipts, and removing outdated drugs.
Organizing and maintaining the pharmacy inventory.
Monitoring stock levels and alerting pharmacists to any shortages.
Maintaining detailed and accurate patient records.
Customer Service and Patient Interaction
Providing excellent customer service by greeting patients, answering questions, and assisting with their needs.
Responding to telephone inquiries from customers and healthcare professionals.
Arranging for patients to speak with pharmacists when they have questions about medications or health matters.
Processing insurance claims and handling payment for prescriptions.
Maintaining patient confidentiality.
Administrative Tasks
Entering patient information into the computer system accurately and completely.
Preparing and maintaining patient profiles and medication records.
Organizing and maintaining pharmacy supplies.
Performing general administrative duties, such as filing and maintaining records.
Lakeland Civic Center (part-time)
City of Lakeland
07.2012 - 01.2016
Education
Associate of Arts -
Polk State College
Lakeland, FL
Diploma -
Kathleen Senior High School
05.2010
Skills
Customer service
Data entry
Computer skills
Office administration
Microsoft Word, Excel, Outlook, Powerpoint, and Teams
SHE & Industrial Hygiene Assistant/ Acting Industrial Hygiene Technician at Health & SafetySHE & Industrial Hygiene Assistant/ Acting Industrial Hygiene Technician at Health & Safety