Salesforce
Jennifer Cosme-Normandin
Sales Ops Specialist/Salesforce Admin
Baldwinville,MA
Summary
- Seasoned Sales Operations Specialist with over 10 years of experience driving efficiency and growth in sales teams.
- Proficient in Salesforce Administration, reporting, and database management, with a proven track record of improving business outcomes through strategic operations management and tool integration.
- Led Salesforce CRM adoption at Coretelligent, integrating sales processes during three business acquisitions and supporting the expansion from 10 to 50+ users.
- Adept at managing data-driven operations, optimizing workflows, and providing comprehensive support to sales teams.
Overview
16
16
years of professional experience
Work History
Salesforce Admin/Operations
Coretelligent
11.2018 - 01.2024
- Managed Salesforce CRM for 50-60 users through three acquisitions, starting with 10 users.
- Reduced BDR manual processes by 50% with custom Salesforce objects and automation.
- Implemented and integrated 10+ tools with Salesforce, including LinkedIn Sales Navigator and Outreach, enhancing efficiency and reducing follow-up time by 67%.
- Customized dashboards and workflows using Salesforce Process Builder and Flow.
- Trained new and acquired employees on Salesforce tools and processes.
- Integrated sales processes from acquired companies, ensuring smooth transitions.
Sales Support Executive
Zensar
04.2017 - 11.2018
- Prospected and identified new leads for field sales
representatives while uncovering and capitalizing on
opportunities within existing client accounts to cross-sell
and introduce new products. - Designed and delivered presentations to communicate
product benefits and secure key deals. - Enhanced client retention through tailored strategies
and relationship management.
Sales Team Supervisor
Applied Analytics
08.2011 - 04.2017
- Implemented Salesforce CRM from scratch, streamlining
sales processes and improving operational efficiency. - Consistently surpassed quarterly sales targets, driving substaintial revenue growth.
- Guided the organization to achieve ISO 9001 certification, enhancing quality management processes.
- Managed global distributors and a team of two sales representatives, overseeing pipeline management, forecasting, reporting, and analytics.
Senior Administrative Assistant
Health & Education Services
01.2008 - 08.2011
- Scheduled appointments for the Outpatient Mental Health Social Workers and Clinicians.
- Managed organization supplies and provided supported on various projects.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Managed electronic records database and handled all file requests.
- Supported program operations by preparing and updating documents, reports, and spreadsheets.
- Identified communication channels to set a roadmap to distribute information.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Education
Bachelor of Arts - ENGLISH, BUSINESS/CORPORATE COMMUNICATIONS
Salem State University
Salem, MA05.2004
Skills
- Salesforce CRM Administrator
- CPQ (Intermediate)
- Report Building
- Process Automation
- Data Management
- Data Migration
- Relational Database Management
- Database Development
- Systems Administration
- Database Administration
- Data Acquisitions
- Stakeholder Management
- Pipeline Management
- Order Processing
- Sales Operations
- Salesforce Configuration
- Process Automation
Volunteer Experience
- Best Buddies International Team Member
- Residence Hall Association, Northeast Affiliate of College and University Residence Hall Honorary Member
- Sounding East Literary Journal
Certification
Salesforce Admin 201 Certification (In Progress)
Software
Outreach
LinkedIn Sales Navigator
ServiceNow
Accomplishments
- Reduced Business Development Rep manual processes by 50% with custom Salesforce objects and automation.
- Managed Salesforce CRM for 50-60 users through three
acquisitions, starting with 10 users. - Implemented ISO 9001 Certification for Engineering Company.
- Integrated LinkedIn Sales Navigator and Outreach, cutting follow-up time by 67%.
Timeline
Salesforce Admin/Operations
Coretelligent
11.2018 - 01.2024
Sales Support Executive
Zensar
04.2017 - 11.2018
Sales Team Supervisor
Applied Analytics
08.2011 - 04.2017
Senior Administrative Assistant
Health & Education Services
01.2008 - 08.2011
Bachelor of Arts - ENGLISH, BUSINESS/CORPORATE COMMUNICATIONS
Salem State University
Currently working on Salesforce Administrator Certification
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