Jennifer Costa
Covington,WA
Summary
Results-driven professional known for exceptional communication and attention to detail. Experienced in leading training initiatives and managing client relationships in digital exhibit environments, contributing to enhanced operational protocols and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Digital Exhibit Specialist
King County Superior Court Clerks office
Seattle, Washington
06.2021 - 05.2025
- Implemented control measures to maintain the integrity of all digital exhibits, enhancing security.
- Developed and executed procedural frameworks to ensure seamless adoption of new exhibit systems.
- Led training initiatives and established operational protocols for the effective utilization of newly implemented exhibit systems.
- Developed workflows to improve response times for client inquiries.
- Managed project timelines to ensure timely completion of court-related tasks.
- Resolved client issues by providing timely technical support.
- Created reports to summarize case activities for management reviews.
- Maintained accurate records to support legal proceedings and audits.
- Trained new staff on best practices for document handling.
- Participated in ongoing training and compliance activities.
Customer Service Supervisor
Byram Healthcare
Redmond, wa
06.2007 - 05.2015
- Supervised daily operations and ensured adherence to company policies and procedures.
- Trained staff on customer service best practices and conflict resolution techniques.
- Monitored customer interactions for quality assurance and service excellence.
- Resolved escalated customer issues by implementing effective problem-solving strategies.
- Collaborated with management to develop training materials for new hires.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
Education
High School Diploma -
Interlake High School
Bellevue, WA06.2000
Skills
- Digital exhibit management
- Training program leadership
- Client relationship management
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Proficient in WORD and Excel
- Technical troubleshooting
- Quality assurance
- Expert problem solving
- Organizational skills
- Reliability
- Multitasking
- Interpersonal communication
Timeline
Digital Exhibit Specialist
King County Superior Court Clerks office
06.2021 - 05.2025
Customer Service Supervisor
Byram Healthcare
06.2007 - 05.2015
High School Diploma -
Interlake High School