Jennifer Cottle

Responsible for answering customer inquiries and completing transaction requests received through the Interactive Teller Machine. This position is responsible for performing Teller transactions for existing customers in a professional, courteous, and timely manner according to bank procedures. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests.

Duties

1. Processing customer transactions through the interactive Teller Machine, such as, cashing checks, handling deposits, withdrawals, loan payments and transfers

2. Provide information on balance inquires and answer any transactional questions regarding current deposit and loan products

3. Manage and resolve all customer request for updates, inquires or other issues

4. Provide quality customer service through knowledge of all bank products and services

5. Compliance with all branch policies and procedures

• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Entered information on computerized systems to verify locations and notify nearest responders.
• Executed proficiency in digital telephone systems.
• Responded professionally to telephone calls.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Arranged special accommodations for guests to enhance visitor experiences.
• Facilitated successful front desk operations for high-volume hotel.
• Input customer data into reservation systems and updated to reflect room changes.
• Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Responded to inquiries and room requests made online, by phone and via email.
• Scheduled and confirmed appointments.
• Answered phone calls, provided information to callers and connected callers to appropriate people.