Jennifer Cougill
SIOUX CITY,IA
Overview
19
19
years of professional experience
Work History
Warehouse Assistant
BenStar Packaging and Distribution
Sioux City, IA
10.2022 - Current
- Operated forklifts and pallet jacks for efficient material handling.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Maintained cleanliness and safety standards within the warehouse environment.
- Collaborated with team members to streamline shipping and receiving processes.
- Accurately labeled products and prepared orders for distribution to enhance efficiency.
- Supported training of new employees on warehouse procedures and safety protocols.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
- Ensured warehouse inventory accuracy by conducting regular stock takes and updating database accordingly.
- Streamlined receiving process to expedite availability of new stock on warehouse floor.
- Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
- Facilitated smoother operations, coordinating between warehouse and logistics teams to align on delivery schedules.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Counter Salesperson
Graham Tire/Heartland Tire
Sioux City, IA
08.2016 - 10.2022
- Assisted customers in selecting appropriate tire products and services.
- Processed sales transactions accurately using point-of-sale system.
- Maintained inventory levels through regular stock assessments and orders.
- Provided expert advice on tire maintenance and safety to enhance customer satisfaction.
- Developed promotional displays to increase visibility of seasonal tire offerings.
- Resolved customer inquiries and complaints effectively, fostering loyalty and repeat business.
- Collaborated with service technicians to ensure timely installation of tires for customers.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Streamlined the checkout process for customers, ensuring accurate transactions and prompt service.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Welcomed customers and offered immediate assistance in line with business policies.
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Answered telephone calls to offer information and promote business products.
- Documented orders in computer system with general conditions and special customer requirements.
- Informed customers about important policies and conditions on sales.
- Managed efficient cash register operations.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Receiving Clerk
Lowes Home Improvement Stores
Sioux City, IA
03.2007 - 07.2013
- Received and inspected incoming shipments to ensure accuracy and quality compliance.
- Coordinated with vendors to resolve discrepancies in orders and deliveries.
- Maintained accurate inventory records using warehouse management systems.
- Trained new staff on receiving procedures and safety protocols.
- Collaborated with team members to improve overall operational effectiveness in the receiving department.
- Implemented best practices for safe handling of goods, reducing damage during transit and storage.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Partnered with representatives from different carriers to arrange materials shipments.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Education
High School Diploma -
Washington High School
Cherokee, IATimeline
Warehouse Assistant
BenStar Packaging and Distribution
10.2022 - Current
Counter Salesperson
Graham Tire/Heartland Tire
08.2016 - 10.2022
Receiving Clerk
Lowes Home Improvement Stores
03.2007 - 07.2013
High School Diploma -
Washington High School