Jennifer Covarrubias
Hanover Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Billing Coordinator
Global CFS
06.2014 - Current
- Provided excellent customer service, developing and maintaining client relationships.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies and procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Managed invoicing and payment processing operations.
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Generated documentation and information required for customer shipments.
- Contributed to increased sales revenue by providing prompt, accurate quotes that met or exceeded client expectations.
Office Manager
Luise Inc.
10.2006 - 04.2014
- Updated reports, managed accounts, and generated reports for company database.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Generated paper checks for employees and printed stubs
- handled the issuing and records of insurance policies
- in charge of hiring and facilitating owner operators
- dispatch drivers
Skills
Business growth strategies
Relationship building and management
Client satisfaction
Invoice Processing
Deadline Management
Dispute Resolution
Billing and Invoicing
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Organizational Skills
Timeline
Billing Coordinator
Global CFS
06.2014 - Current
Office Manager
Luise Inc.
10.2006 - 04.2014
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