Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Covington

Saginaw,MN

Summary

Dynamic leader with a proven track record at Crumbl Cookies, adept in financial administration and staff training. Excelled in elevating service standards and boosting revenue through strategic sales and marketing initiatives. Demonstrated ability to inspire teams, achieving significant improvements in operational efficiency and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Crumbl Cookies
Duluth, MN
12.2021 - Current
  • Administered employee discipline through verbal and written warnings.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored progress by establishing plans, budgets and measuring results.

Kitchen Manager

Pizza Ranch
Duluth, MN
07.2021 - 12.2021
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

General Manager

Rocky Mountain Chocolate Factory Inc.
Duluth, MN
06.2019 - 07.2021
  • Administered employee discipline through verbal and written warnings.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Developed service and sales strategies to improve retention and revenue.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Department Manager

Walmart
Hermantown, MN
06.2014 - 06.2019
  • Implemented quality control measures to uphold company standards.
  • Utilized technology and software for inventory management and sales reporting.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Ensured compliance with company policies and relevant regulations.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

Associate of Arts - General

North Iowa Area Community College
Mason City, IA
05-2001

Skills

  • Sales
  • Advertising and marketing
  • Branding
  • Financial administration
  • Staff training
  • Time management

Certification

  • ServeSafe Certified
  • MN state food certified

Timeline

General Manager

Crumbl Cookies
12.2021 - Current

Kitchen Manager

Pizza Ranch
07.2021 - 12.2021

General Manager

Rocky Mountain Chocolate Factory Inc.
06.2019 - 07.2021

Department Manager

Walmart
06.2014 - 06.2019

Associate of Arts - General

North Iowa Area Community College

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Jennifer Covington