File and database management
Office Assistant 2
Lane County Health And Human Services
Eugene, OR
04.2013 - 11.2020
- 7 years of providing excellent office assistant support to Lane County Behavioral Health Services.
- A wide variety of typing, data entry, office support, general clerical and public contact work performed.
- Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients Obtains detailed clinical information face-to-face, by telephone or electronically Performs independent patient and outside provider call triaging and assists in directing patient flow Serves as a liaison between patient/family/provider General administrative support and coordination for all aspects of patient care for both new and/or established patients.
- Answering and triaging phone calls, organizing and scheduling meetings and appointments, maintaining electronic health records including scanning, faxing and updating information.
- Producing and distributing correspondence, memos, letters and meeting minutes.
- Routine administrative support to all staff, and daily interaction with patients creating the electronic health record, processing paperwork, check-ins, verifying insurance and scheduling future appointments.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
