Jennifer Cox
Philadelphia,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. History of success coordinating and monitoring operations across various client accounts. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products, along with customer satisfaction and positive staff morale.
Overview
25
25
years of professional experience
Work History
Janitorial Manager
Self-Employed
12.2013 - Current
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Controlled inventory of supplies and performed maintenance checks on equipment.
- Complied with accident and loss prevention requirements, and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Veterinary Assistant
St. Louis Veterinary Center
08.2010 - 12.2013
- Provided customer support to clients by scheduling appointments, answering questions, addressing concerns and educating them on preventative and follow up care.
- Positioned animals for diagnostic imaging such as x-rays and blood draws.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Handled intake of new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Processed payments, created estimates and payment plans.
- Filled prescriptions, ran lab work
Call Center Representative
Vertex
05.2008 - 05.2010
- Responded to customer calls to process utility bill payments and answer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
American Sign Language (ASL)
St. Louis Community College - Meramec
Kirkwood, MO2004
High School -
Rockwood Summit Sr. High School
Fenton, MO05.2001
Skills
- Staff Development
- Cost Control
- Attention to detail
- Customer Service
- Business Administration
- Schedule Management
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Janitorial Manager
Self-Employed
12.2013 - Current
Veterinary Assistant
St. Louis Veterinary Center
08.2010 - 12.2013
Call Center Representative
Vertex
05.2008 - 05.2010
American Sign Language (ASL)
St. Louis Community College - Meramec
High School -
Rockwood Summit Sr. High School
Similar Profiles
Sonalika SinghSonalika Singh
Spiritual Consultant at Self-EmployedSpiritual Consultant at Self-Employed
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Khadijah RobinsonKhadijah Robinson
Behavioral Health Specialist/Special Education Co-Teacher at Community Council Learning AcademyBehavioral Health Specialist/Special Education Co-Teacher at Community Council Learning Academy