Microsoft Office
Jennifer Cox
Pet Caretaker, Customer Service Representative
Philadelphia,PA
Summary
Versatile pet caretaker with over 20 years of customer service experience. Began my career at Petsmart, working my way up to a Pet Stylist position. Spent 7 years in various roles, including grooming and aquatics. Later expanded my skills as a Certified Veterinary Assistant, independent groomer and boarding kennel operator. Seeking a position where my passion for pet care and excellent service will be valued.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Digital Artist
Self-Employed
10.2015 - Current
- Worked closely with pet parents to create custom portraits of their pets.
- Reviewed product positioning and online marketing content to identify room for improvement.
- Provided advice and guidance on aesthetics for campaigns, projects and promotional events.
- Engaged social media influencers to collaborate on partnerships.
Janitorial Manager
Self-Employed
12.2013 - Current
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Controlled inventory of supplies and performed maintenance checks on equipment.
- Complied with accident and loss prevention requirements, and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Veterinary Assistant
St. Louis Veterinary Center
08.2010 - 12.2013
- Certified Veterinary Assistant Level One (CVA-1)
- Provided customer support to clients by scheduling appointments, answering questions, addressing concerns and educating them on preventative and follow up care.
- Handled intake of new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Processed payments, created estimates and payment plans.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Promoted good hygiene in animals by seeing to grooming needs.
Call Center Representative
Vertex
05.2008 - 05.2010
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed debit and credit card and electronic check payments.
Professional Pet Stylist
Petsmart
05.2000 - 05.2006
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Assisted fellow stylists when needed to ensure safety measures were followed.
- Cleaned kennels, tubs and salon floors; sanitized equipment.
Education
High School Diploma -
Rockwood Summit Sr. High School
Fenton, MONo Degree - American Sign Language (ASL)
St. Louis Community College - Meramec
Kirkwood, MOCertificate - Certified Veterinary Assistant
Missouri Veterinary. Medical Association
Jefferson City, MOCertificate - Pet Emergency First Aid
American Red Cross
St Louis, MOSkills
Animal Care
Customer Communication
Customer Needs AssessmentsComplex Problem-SolvingSelf-Motivated
Attention to Detail
Scheduling & Coordinating
Software
Point-of-sale Programs
Electronic Medical Records
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Artist
Self-Employed
10.2015 - Current
Janitorial Manager
Self-Employed
12.2013 - Current
Veterinary Assistant
St. Louis Veterinary Center
08.2010 - 12.2013
Call Center Representative
Vertex
05.2008 - 05.2010
Professional Pet Stylist
Petsmart
05.2000 - 05.2006
High School Diploma -
Rockwood Summit Sr. High School
No Degree - American Sign Language (ASL)
St. Louis Community College - Meramec
Certificate - Certified Veterinary Assistant
Missouri Veterinary. Medical Association
Certificate - Pet Emergency First Aid
American Red Cross