Jennifer Craft
Cincinnati,OH
Summary
Gifted Development Manager with a successful history of driving growth opportunities and building successful team relationships. Proficient in identifying business, team, and individual needs and providing tailored solutions with effective results. Skilled in communication, personal development, and cultivating excellent partnerships. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
10
10
years of professional experience
Work History
International Account Executive
Total Quality Logistics Inc.
Erlanger, KY
04.2024 - Current
- Managed third-party international freight brokerage accounts.
- Developed and maintained relationships with international clients in 25 countries to ensure customer satisfaction.
- Analyzed global freight markets for emerging trends in order to identify potential business opportunities and alleviate customer pain points.
- Created and implemented strategies for developing new international accounts while maintaining consistent negotiation of contracts with foreign and domestic vendors, suppliers, and customers.
- Ensured compliance with applicable customs import and export laws and regulations related to international trade operations.
- Coordinated custom shipping arrangements for international and domestic drayage, ocean, and air shipments.
- Provided ongoing training and guidance to junior staff members assigned to manage overseas accounts.
- Managed trade agreement accounts payable and accounts receivable for over $2M/year, both foreign and domestic.
Virtual Facilitator and Technical Producer
InSync Training Inc.
09.2020 - 03.2024
- Virtually facilitate live L&D initiatives for global organizations for a variety of lines of business
- Provide technical production for vendors on multiple interactive platforms including WebEx, Adobe, Zoom and customer LMS platforms
- Give coaching and feedback on facilitator presentation and course improvements
- Facilitate highly interactive 3-day new-hire orientation for global new hires through C-suite level executives
- Provide classroom management and SME engagement for Leadership Excellence programs, DEI initiatives, Strategy and Planning
- Mastery of interactive online learning platforms Adobe Connect, WebEx, Zoom
- Provide 24/7, 100% virtual, global vendor support to Fortune 500 companies
- Deliver live, in-person and virtual leadership initiatives across the organization for executives to C-suite
- Develop and facilitate solutions to executive development programs that include innovative coaching strategies and enhance performance management across all lines of business
- Completed certification of Adobe Connect technical production; created knowledge program for fellow facilitators
- Completed facilitation certification of several 3rd party programs for emotional intelligence, unconscious bias, leader as coach, and diversifying management styles
Delivery Manager
The Leadership Institute @ Macy's
Cincinnati, OH
01.2018 - 02.2020
- Facilitated highly interactive, immersive seminars for C-suite executives to create better corporate leadership at all levels of the organization.
- Researched best practices in the field of organizational development and coaching facilitation to consistently improve content offerings.
- Provided guidance to junior facilitators in the development of their facilitation skills and program offerings.
- Promoted collaboration among stakeholders involved in creating successful outcomes of facilitation projects and advised leadership on potential changes or improvements needed for successful rollout.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Utilized technology platforms such as Adobe Connect for live virtual learning sessions and TalentLMS for on-demand learning.
Client Services Learning & Development Facilitator
Bloomingdale's Inc.
11.2014 - 12.2018
- Facilitate new hire, reinforcement, and executive leadership programs for multiple lines of business both in-person and virtually
- Oversaw project teams to identify friction points to improve curriculum and partner with instructional design teams to create a seamless learning experience
- Trained Bloomingdale's clientele agents to provide elite personal shopping experience to the top 1% of store clients
- Evaluate new hires for job compatibility and provide coaching feedback for transition to permanent teams
Education
ANSI Accreditation -
ICB Dayton
01.2021
IACET Certification of Facilitation Mastery -
Applied Science of Radio/Television Broadcasting -
Skills
- Facilitation Mastery
- Strategic Planning
- Resource Management
- Team Leadership
- Adaptability and Flexibility
- Excellent Communication
- Relationship Building
- Complex Problem Solving Abilities
- Business Development
- Stakeholder Management
- Adaptive Learning
- Training delivery
- Needs Assessment
- New Employee Training
- Classroom Management
- Performance monitoring
- Cross-Functional Team Development
References
References available upon request.
Timeline
International Account Executive
Total Quality Logistics Inc.
04.2024 - Current
Virtual Facilitator and Technical Producer
InSync Training Inc.
09.2020 - 03.2024
Delivery Manager
The Leadership Institute @ Macy's
01.2018 - 02.2020
Client Services Learning & Development Facilitator
Bloomingdale's Inc.
11.2014 - 12.2018
ANSI Accreditation -
ICB Dayton