Jennifer Craigo
Vermilion
Summary
Accomplished Supervisor with a successful track record overseeing training of supervisors and room attendants for a large resort chain.
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
13
13
years of professional experience
Work History
Food and Beverage Attendant
Great Wolf Lodge
08.2022 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
LEAD HOUSEKEEPING SUPERVISOR
Kalahari Resorts Sandusky
11.2011 - Current
- Cultivated strong business relations with corporate executives and potential investors
- Implemented disciplinary actions if required
- Resolved guest complaints
- Administered daily operations to ensure policies were adhered to
- Training/Staff development to maximize productivity
- Reported on staff performance (Supervisors/Attendants)
- And understood by staff
Shift Manager
Taco Bell
08.2021 - 07.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
08.2021 - 07.2022
- Trained new crew members
Education
Certificate of Completion - Medical Assisting
Lorain County Community College
Elyria, OH05-2013
Skills
- Microsoft Office/Visual One/Crystal Report
- Trained new employees/Supervisors
- Addressed all guest/employee complaints
- Enforced company policies
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Food preparation
- Cross-training capabilities
- Sanitation standards
Timeline
Food and Beverage Attendant
Great Wolf Lodge
08.2022 - Current
Shift Manager
Taco Bell
08.2021 - 07.2022
08.2021 - 07.2022
LEAD HOUSEKEEPING SUPERVISOR
Kalahari Resorts Sandusky
11.2011 - Current
Certificate of Completion - Medical Assisting
Lorain County Community College