Hi, I’m
Jennifer Crane
Emergency Communications Dispatcher
Springfield,VT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Attentive Police Dispatcher bringing 4 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
20
years of professional experience
1
Certification
Work History
State of Vermont
Police Dispatcher
06.2019 - Current
Job overview
- Dispatch for police, fire, and EMS and game wardens and Municipal agencies
- Certified as Emergency Communications Dispatcher II, can train new employees.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Used specialized software to track and maintain case incident numbers and logs
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
Springfield Medical Care Systems / DHMC
Medical Assistant/ LNA
05.2005 - 06.2019
Job overview
- Phlebotomy experience
- Collect specimens for sending to lab
- Telephone calls to patients
- Pre-loading consultation documents into medical record
- Merge lab results for providers
- Office supply ordering
- Patient Panel management reporting.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Collected and documented patient medical information such as blood pressure and weight
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Completed EKGs and other tests based on patient presentation in office
- Oriented and trained new staff on proper procedures and policies
Dartmouth-Hitchcock Medical Center
Audiometric Assistant
04.2004 - 05.2005
Job overview
- Room patients that required a hearing test, assist/sit with children while getting hearing test, assist hearing aid technician with orders, assist audiologists when placing a cochlear implant
- Stock rooms, clerical work, confirm appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Greeted guests in with friendliness and professionalism
- Monitored and ordered supplies and materials to keep office well stocked
- Offered technical support and troubleshot issues to enhance office productivity
Education
Windsor High School, Windsor, VT
High school from General
06.1993
Skills
- Customer service (10 years)
- Multi-line phone systems (10 years)
- Computer skills (10 years
- Reading Comprehension
- Multi-Line Phone Systems
- National Crime Information Center (NCIC)
- Map Reading
- Computer-Aided Dispatching
- Basic Life Support Knowledge
- Police and fire procedures
- First Aid/CPR
Certification
- CPR, AED, and Basic First Aid, 05/01/23
- Communications training officer, 06/01/21, Present, Currently certified at my current employment to train new employees
Additional Information
- 15 years in healthcare field
- Attention to detail
Awards
LIfe Saving Award, 09/01/23, Took a 911 call for an apple watch detection fall. Recording only gave latitude and longitude coordinates. Could hear snoring in background. Alerted ems and police to coordinates which were not precise and they locates a female who had fallen down the stairs and was knocked unconscious
Timeline
Police Dispatcher
State of Vermont
06.2019 - Current
Medical Assistant/ LNA
Springfield Medical Care Systems / DHMC
05.2005 - 06.2019
Audiometric Assistant
Dartmouth-Hitchcock Medical Center
04.2004 - 05.2005
Windsor High School
High school from General
- CPR, AED, and Basic First Aid, 05/01/23
- Communications training officer, 06/01/21, Present, Currently certified at my current employment to train new employees
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