Jennifer Crass
Spokane,WA
Summary
Former Mitigation Technician and avid cleaner with two years experience within multiple departments of restoration, also possessing more than ten years experience professionally cleaning residential and commercial structures. Self-driven and hard working, dedicated to customer satisfaction, implementing numerous acquired skills to complete tasks in changing environments accurately and in a timely manner. Earned a leadership role where I was responsible for supervising jobs, training technicians and assuring their work was completed correctly. Completed IICRC course and obtained my WRT certification.
Overview
3
3
years of professional experience
Work History
Cleaning Technician
Alpine Cleaning Spokane
Spokane Valley, WA
10.2023 - 02.2024
- Followed a strict schedule to meet appointments on time and within the allotted time frame
- Operated special cleaning equipment as needed, such as a floor buffer
- Demonstrated trustworthiness by working unsupervised in multiple medical facilities, restaurants, retail stores, offices/ call centers and upper-class homes/vacation homes
- Restock and replace hand towels, toilet paper, dispensers, trash liners, etc
- Responsible for handling keys and properly arming buildings upon exiting
- Basic cleaning including disinfecting and sanitizing surfaces and floors, cleaning windows and stainless steel, dusting, scrubbing all appliances and bathroom fixtures
- Assisted with special tasks as requested
- Cleaned and maintained all areas of customers homes and commercial buildings
- Trained new cleaning technicians
- Performed quality checks upon request
Restoration Technician
ServiceMaster Restore by Roome
Post Falls, ID
05.2022 - 09.2023
- Set up equipment to dry out water damaged structures and materials
- Performed demolition to remove water damaged materials
- Mold treatment and removal
- Tracking packouts and packbacks using a barcode system
- Inputting data in to MICA to log and track losses and their status/progress
- Used moisture meters and hygrometers to moisture map and gather data for MICA
- Working directly with customers to best suit their specific needs and provide reassurance
- Communicated with insurance adjusters in regards to coverage and updates
- Performed initial assessments for estimates
- Post-fire structure clean up
- Driving, stocking and maintaining company vans and box trucks
- Loading and unloading storage vaults using a forklift
- Assist in special tasks as needed
Cleaning Technician
ServiceMaster Clean by Roome
Post Falls, ID
04.2021 - 09.2023
- Adhere to a set schedule and service multiple locations daily or weekly
- Maintain and restock restrooms and supplies
- Disinfect and sanitize all surfaces
- Sweep, vacuum and/or mop floors
- Dust merchandise and shelves
- Clean glass and windows
- Dispose of trash and replace liners
- Restock break room supplies and sales floor supplies; hand towels, refreshments, sanitizer, dispensers
- Maintain a tidy environment by repositioning out-of-place furniture and pushing in chairs
- Check communication log and fulfill special requests from account holder
- Secure and arm buildings upon exiting
- Assist with special tasks or odd jobs when offered or requested by ServiceMaster
Education
WRT Certification -
IICRC
01-2022
GED -
Institute For Extended Learning
Spokane, WA01-2010
Some College (No Degree) - Criminal Justice
University of Phoenix
Spokane, WASkills
- Interpersonal skills
- Customer Service
- Detail Oriented
- Adaptability
- Health and Safety Compliance
- Hazardous Material Handling
- Hand and Power Tool Operation
- Decision-Making
- Team Collaboration
- OSHA Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cleaning Technician
Alpine Cleaning Spokane
10.2023 - 02.2024
Restoration Technician
ServiceMaster Restore by Roome
05.2022 - 09.2023
Cleaning Technician
ServiceMaster Clean by Roome
04.2021 - 09.2023
WRT Certification -
IICRC
GED -
Institute For Extended Learning
Some College (No Degree) - Criminal Justice
University of Phoenix
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