Jennifer Crawford
Anderson ,SC
Summary
Accomplished Store Manager with a proven track record at DD's Discount and Dollar General, adept in driving sales productivity and enhancing customer loyalty through exceptional service and strategic planning. Skilled in inventory management and team leadership, I excel in creating a welcoming atmosphere and mentoring staff, significantly boosting customer satisfaction and store performance. I won three awards with Dollar General for reducing shrink, improving sales, and overall performance.
Overview
7
7
years of professional experience
Work History
Store Manager
DD's Discount
07.2024 - Current
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales data for strategic planning and resource allocation.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Dollar General Distribution Center
06.2018 - 08.2024
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales data for strategic planning and resource allocation.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
None - Business Management
North Greenville University
Tigerville, SCNone - Business Management
Tri-County Technical College
EasleySkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Team building and leadership
- Recruiting and hiring
- Team motivation
- Supply ordering
- Store displays
- Staff management
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Strategic thinker
- Team development
- Product merchandising
- Payroll management
- Accurate money handling
- Bank deposit procedures
- Bank and safe deposits
- Sales coaching
- Leading staff meetings
- Delegating work
- Operations oversight
- Employee terminations
- Talent recruitment
- Verbal and written communication
Timeline
Store Manager
DD's Discount
07.2024 - Current
Store Manager
Dollar General Distribution Center
06.2018 - 08.2024
None - Business Management
North Greenville University
None - Business Management
Tri-County Technical College
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