Jennifer Creamer
Medical Administrative Assistant
Georgetown,ME
Summary
Accomplished Imaging Support Specialist with a proven track record at Mid Coast Hospital, enhancing patient care through efficient scheduling and HIPAA compliance. Expert in diagnostic imaging and radiology workflow management, I excel in teamwork, problem-solving, and maintaining patient confidentiality. My dedication has significantly improved service delivery and patient satisfaction.
Overview
21
21
years of professional experience
Work History
Imaging Support Specialist
Mid Coast Hospital Breast & Bone Density Imaging
04.2018 - Current
- Reduced wait times for patients by efficiently scheduling appointments and managing daily workloads.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided training and mentorship to new staff members, fostering a collaborative team environment.
- Maintained accurate records of all imaging results, contributing to comprehensive patient care.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Imaging Support Specialist
Mid Coast Hospital Diagnostic Imaging
09.2011 - 04.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
CNA Mentor
Mid Coast Hospital Medical Surgical
09.2003 - 04.2011
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered high-quality care to pediatric, adult & geriatric patients in hospital facility.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
High School Diploma -
Lincoln Academy
Newcastle, ME06.1996
Skills
- Teamwork and Cooperation
- HIPAA Compliance Understanding
- Diagnostic Imaging Expertise
- Analytical Problem Solving
- PACS Administration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Active Listening
- Organizational Skills
- Excellent Communication
- Reliability
- Patient Safety
- Decision-Making
- HIPAA
- Professionalism
- Diagnostic Imaging
- Mammography
- Reminder Calls
- Administrative Duties
Accomplishments
- Achieved Spotlight Award through effectively helping with scheduling and rescheduling over 1,000 patients in the first few months of COVID.
Timeline
Imaging Support Specialist
Mid Coast Hospital Breast & Bone Density Imaging
04.2018 - Current
Imaging Support Specialist
Mid Coast Hospital Diagnostic Imaging
09.2011 - 04.2018
CNA Mentor
Mid Coast Hospital Medical Surgical
09.2003 - 04.2011
High School Diploma -
Lincoln Academy
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