Jennifer Cremisino
Shoreview,MN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Senior Pest Billing Specialist
Ecolab
2017.02 - Current
- Review Billing Basket Queue: account set ups, invalid dates, commission splits, pricing/field comments, etc. for accuracy and process accordingly.
- Administer electronic master bills: set ups, maintenance, output, and deactivation.
- Manage information transfer into the AS400 for Ecosure in order to recognize revenue including coding of Ecosure sales to the correct locality.
- Interact with other departments, customers and/or outside agencies to resolve billing related/impacted issues.
- Process US and Canada credits for the sales field.
- Support close periods (month, quarter, year)
- Ensure compliance with audit regulations by staying up-to-date on changes in billing rules and guidelines.
- Assist in orienting and training Billing team associates.
Institutional Billing Lead Specialist
Ecolab
2014.08 - 2017.01
- Worked with sales divisions on special requests to ensure expectations and deadlines are met.
- Provided training to team members to ensure their understanding of systems, audit controls and transaction priorities.
- Streamlined invoicing processes, improving efficiency and reducing errors in billing cycles.
- Developed and implemented best practices for dispute resolution, enhancing customer satisfaction.
Credit Operations Lead Specialist
Ecolab
2005.04 - 2014.07
- Developed and implemented a training module for new credit specialists.
- Coached and mentored associates on policies and problem resolution with customer contestation including an emphasis on empathy.
- Managed escalated calls from both customers and field representatives.
- Checked for accuracy and released credits, rebills, and returns for the Institutional division.
- Analyzed customer accounts to determine risk factors in shipping orders per payment histories, disputes, changes in ownership and bankruptcies.
Education
Bachelor of Arts - Communications
St. Catherine University
Saint Paul, MNSkills
- Microsoft Office; Excel, Word, Outlook
- Managing and prioritizing multiple projects and deadlines simultaneously
- Building and maintaining relationships across business lines
- Verbal and written communication
- Analytical thinking
- Ensure customer confidential and company confidential information is handled appropriately
Timeline
Senior Pest Billing Specialist
Ecolab
2017.02 - Current
Institutional Billing Lead Specialist
Ecolab
2014.08 - 2017.01
Credit Operations Lead Specialist
Ecolab
2005.04 - 2014.07
Bachelor of Arts - Communications
St. Catherine University