Jennifer Crenshaw
Rio Dell,CA
Summary
I love my current job, but I am ready to focus my attention in a different direction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I love my current job, but I am ready to focus my attention in a different direction.
Overview
29
29
years of professional experience
Work History
Patient Access Representative
Providence Redwood Memorial
08.2003 - Current
- Provided customer service through active listening skills, understanding patient needs, and offering solutions
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer to establish patient's medical record.
- Stayed calm under pressure and dealt with difficult situations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards
Dental Assistant/Front
Dr. Parker DDS
06.1995 - 06.2000
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
Dental Assisting Degree -
College of The Redwoods
Eureka, CA05.1993
No Degree - Business Administration
College of The Redwoods
Eureka, CA05.1990
Skills
- HIPAA Compliance
- Insurance Verification
- Multi-Line Telephone Systems
- Registration Management
- Money Handling
- Call Screening
- EMR
- Medical Terminology
- Phone and Email Etiquette
- Appointment Scheduling
- Multitasking and Organization
Timeline
Patient Access Representative
Providence Redwood Memorial
08.2003 - Current
Dental Assistant/Front
Dr. Parker DDS
06.1995 - 06.2000
Dental Assisting Degree -
College of The Redwoods
No Degree - Business Administration
College of The Redwoods
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