Jennifer Crenshaw
Martinsburg,WV
Summary
Proven track record in Enhancing Operational Efficiency and Customer Satisfaction at Kamco Plumbing and Heating. Skilled in Warehouse Safety and Heavy Lifting, with a knack for resolving Customer Complaints, resulting in a significant increase in Loyalty. Excelled in Training and Supervising Teams, ensuring adherence to Safety Protocols and Financial Accuracy.
Overview
20
20
years of professional experience
Work History
Package Handler
A B And C Group
08.2019 - 01.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Shift Supervisor
Taco Bell
01.2019 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service Representative
Kamco Plumbing And Heating
02.2003 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Martinsburg High School
Martinsburg, WV11.2024
Skills
Heavy Lifting
Warehouse Safety
Package Unloading
Packaging
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Package Handler
A B And C Group
08.2019 - 01.2023
Shift Supervisor
Taco Bell
01.2019 - 10.2021
Customer Service Representative
Kamco Plumbing And Heating
02.2003 - 01.2019
GED -
Martinsburg High School