Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jennifer Cribbs

Hamilton,AL

Overview

9
years of professional experience

Work History

Franklin Homes Teresa Gainey
Russeville , Alabama

Labor Worker
08.2021 - Current

Job overview

Finish Hardie board chalk and paint the outside of house's.

Key West Inn
Hamilton, Alabama

Front Desk Receptionist
10.2020 - 08.2021

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory and placing orders.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.shift change
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.

Byrd Logging
Hamilton , Alabama

Logging Equipment Operator
05.2010 - 08.2017

Job overview

  • Maintained tight production schedules by apply skills such as grappling, lifting and bunching to over 30 logs per day.
  • Transported over 128000 pounds of materials from worksites to processing facilities daily.
  • Inspected equipment, completed basic repairs and adhered to preventive maintenance schedules to keep equipment safe and functional.
  • Transported over 14000 pounds of materials from worksites to processing facilities daily.
  • Transported over [Number] pounds of materials from worksites to processing facilities daily.
  • Contributed to team efficiency by keeping work areas organized, clearing brush and removing stumps.
  • Operated hydraulic and skidder and log truck equipment for logging safely and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.
  • Operated hydraulic and ggraffleggraffle and cable equipment for logging safely and efficiently.
  • Operated hydraulic and [Type] equipment for logging safely and efficiently.
  • Used company, industry and quality standards such as straightness and knot size to grade and sort logs for additional processing or off-site transportation.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

Hamilton High School
Hamilton, AL

High School Diploma
05.1993

University Overview

Sports and basic classes ,typing and home Mexica

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Greet Guests
  • Computer Proficiency
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Fraud Prevention
  • Customer Service
  • Data Entry and Database Software
  • Patient Records Gathering
  • Directing Callers
  • Accounting Techniques
  • Setting Reservations
  • Availability Record Keeping
  • Information Updates
  • Room Assignments
  • Office Supplies and Inventory
  • Fee Collection
  • Critical Thinking
  • Active Listening
  • Corel Wordperfect
  • Web Browser Software
  • Guest Registration
  • Reminder Calls
  • Data Imports
  • Posting Charges
  • Patient Correspondence
  • Google Drive
  • Maintaining Guest Records
  • Telephone Reservations
  • Facility Tours
  • Front Desk Reservations
  • Microsoft Office
  • Inquiry Requests
  • Confirming Transactions
  • Appointment Scheduling Software
  • Call Transfers
  • Registration Services
  • Appointment Confirmation
  • Records Pulling
  • Visitation Scheduling
  • Towel Folding
  • Learning Strategies
  • Demographics Information
  • Automated and Manual Data Entry
  • Hotel Accommodations
  • Coping Mechanisms
  • Digital File Transmission
  • Automated Information System Software

Timeline

Labor Worker
Franklin Homes Teresa Gainey
08.2021 - Current
Front Desk Receptionist
Key West Inn
10.2020 - 08.2021
Logging Equipment Operator
Byrd Logging
05.2010 - 08.2017
Hamilton High School
High School Diploma
Jennifer Cribbs