Jennifer Cribbs

*Understand and model FedEx Office values to customers and team members

*Build and inspire high performing teams by using FedEx Office tools, resources, effective judgement and decision making in the selection, training, development, retention and performance management of my people.

*Coach and teach my team and ensure they have the tools and information needed to support company goals and perform their jobs.

*Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner in the execution of work for our key customers.

*Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience.

*Take ownership of all store controls including SOP, financials, safety, security, scheduling, and compliance with state and federal laws and system management through leadership and delegation.

*Improve on all operational and store sales activities to ensure the store exceeds financial and customer experience targets.

* Practice independent judgment, self management and effective decision making in the performance of my daily job duties including accounts receivable, inventory reports, daily sales caps and bank deposits.

*Conducted daily store operations, including opening and closing procedures and cash handling.

*Monitored inventory levels and placed orders to restock shelves.

*Established customer service standards and monitored staff compliance.

*Resolved customer complaints in a timely manner.

*Recruited, trained and supervised new employees.

*Ensured compliance with safety regulations and company policies.