JENNIFER CRIEL
Port Angeles,WA
Summary
Multi-talented customer service professional looking to take on increasing responsibility. Adept at operating in fast-paced environments and maintaining calm in challenging situations. 14 Years of experience in the banking industry and ready to move into a new role.
Overview
16
16
years of professional experience
Work History
Clinic Scheduler
North Olympic Healthcare Network
06.2024 - Current
- Ensure confidentiality of sensitive patient information by adhering to HIPAA regulations while managing personal data.
- Advise office manager of problems and concerns and assist with problem-solving.
- Resolve conflicts related to schedule changes or cancellations calmly and professionally, prioritizing patient satisfaction in each instance.
- Create and build provider schedules within EPIC.
- Process approved PTO requests from providers, block schedules as necessary, and reschedule patients if needed.
- Enter provider hours into Paycom along with PTO, Per Diem hours worked, and special pay for specialty clinic hours.
- Contribute to a positive workplace culture through effective teamwork and clear communication with colleagues at all levels within the organization.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Services Representative
North Olympic Healthcare Network
05.2023 - 06.2024
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Personal Banker 1
1st Security Bank Of Washington
09.2019 - 05.2023
- Identified potential customer needs through observation, questioning and listening.
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan and other payments and posted to accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Helped Assistant Manager with monthly certifications.
- Completed monthly compliance training in a timely manner.
Service Manager
Wells Fargo Bank
10.2016 - 09.2019
- Modeled expected customer service standards to promote customer satisfaction, loyalty and retention
- Collaborated with customers to discuss service needs and offer available solutions
- Hired, trained, developed and monitored performance of Teller staff
- Completed quarterly and monthly compliance training to help mitigate risk and avoid operational and over the counter losses
- Prepared branch and employees for annual internal audit by reviewing documents daily, quizzing employees weekly and holding monthly meetings to check knowledge.
Lead Teller
Wells Fargo Bank
08.2008 - 04.2014
- Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products
- Balanced bank's vault daily
- Trained new tellers in banking policy, procedure and cash handling
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Associate of Applied Science - Business Administration Accounting
Peninsula College
Port Angeles, WA06.2026
High School Diploma -
Port Angeles High School
Port Angeles, WA06.1997
Skills
- Honest and Trustworthy
- Attention to Detail
- Records Retention
- Customer Care
- Data Entry
- Time Management
- Quality Control
- Customer Referrals
- Banking Standards Compliance
- Fraud Prevention
Timeline
Clinic Scheduler
North Olympic Healthcare Network
06.2024 - Current
Patient Services Representative
North Olympic Healthcare Network
05.2023 - 06.2024
Personal Banker 1
1st Security Bank Of Washington
09.2019 - 05.2023
Service Manager
Wells Fargo Bank
10.2016 - 09.2019
Lead Teller
Wells Fargo Bank
08.2008 - 04.2014
Associate of Applied Science - Business Administration Accounting
Peninsula College
High School Diploma -
Port Angeles High School
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