Summary
Overview
Work History
Education
Skills
Educationalhighlights
Certification
Timeline
Generic

Jennifer Crilly

Jefferson,NC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Manager

McDonalds
West Jefferson, North Carolina
02.2020 - Current
  • The duties for this position included ensuring efficient, accurate operations of shifts by assigning staff to appropriate work positions and making adjustments to these assignments as needed.
  • Maintaining and preparing shift cash drawers, and handling deposits and reserves, are important duties.
  • Another major aspect of the position is ensuring the proper application of food and general safety procedures, hiring, and training of new employees, including completion of the North Carolina Youth Employment Certificate process.
  • Managed customer service inquiries and complaints in a timely manner.
  • Finally, assigning staff to handle large call-in orders, utilizing organizational technology training to address technology issues in-store, and in conjunction with corporate technology support staff.
  • Assisted with inventory management, waste control and supply orders.

Restaurant Manager

Rosebud Bakery
West Jefferson, North Carolina
01.2018 - 02.2020
  • The duties for this position included listing open positions and conducting first round interviews of potential new employees
  • Handling health inspections as well as training reinforcing and monitoring the application of food safety procedures for employees were a key duty
  • Managing staff attendance and disciplinary issues and maintaining of cash drawer, preparation of bank deposits were weekly duties
  • Finally, coordinating customer specialty orders, handling customer feedback, and applying corrective action when necessary

Teller

First National Bank Alaska
Fairbanks, Alaska
01.2015 - 09.2016
  • The duties for this position involved accurately assisting customers with their day to day banking needs, making referrals to appropriate departments when necessary and assisting customers with account issues
  • Additionally, the responsibility for large amounts of cash including ATM balancing and replenishing as necessary
  • Other duties included occasional vault balancing and training other tellers

Teller

Fort Hood National Bank
Fort Hood, Texas
11.2013 - 10.2014
  • The duties for this position involved accurately assisting customers with their day-to-day banking needs, assisting customers with basic account issues, selling and cross selling accounts, and responsibility for large amounts of cash

Team Member

Boston Market
Park Ridge, Illinois
03.2010 - 04.2011
  • I worked here on two different occasions starting in 2007 through 2011
  • Some of the duties were to greet customers and ensure their needs were exceedingly met
  • Building and maintaining customer relationships by cross-selling also known as up-selling products
  • Additionally, training new hires and maintain a responsibility for cash drawer

Team Member

Barnelli’s Pasta Bowl
Niles, Illinois
05.2007 - 03.2010
  • Some of the duties were to greet customers and ensure their needs were exceedingly met
  • Building and maintaining customer relationships by cross-selling also known as up-selling products were highlights
  • Finally, training new hires and having a responsibility for cash drawer

Education

Associate Degree - Business Administration

Wilkes Community College
Wilkesboro, NC
12-2025

Paralegal Studies -

Central Texas College
Killeen, Texas
08.2013

Diploma -

Maine Township High South
Park Ridge, Illinois
06.2008

Skills

  • Employee supervision
  • Customer relations
  • Money handling
  • Verbal and written communication
  • Staff training and development
  • Workplace safety compliance
  • Inventory management
  • Task delegation
  • Problem-solving
  • Coaching and mentoring
  • Team leadership
  • Food safety regulations compliance

Educationalhighlights

  • Maine Township High South, Park Ridge, IL, Diploma, 06/01/08
  • Colorado State University, Ft. Collins, CO, Core Curriculum, 05/01/09
  • Central Texas College, Killeen, TX, Paralegal Studies, 08/01/13
  • Wilkes Community College, Wilkesboro, NC, Associate Degree Business Administration, 12/01/24

Certification

  • Servsafe Manager 2023

Timeline

Assistant Manager

McDonalds
02.2020 - Current

Restaurant Manager

Rosebud Bakery
01.2018 - 02.2020

Teller

First National Bank Alaska
01.2015 - 09.2016

Teller

Fort Hood National Bank
11.2013 - 10.2014

Team Member

Boston Market
03.2010 - 04.2011

Team Member

Barnelli’s Pasta Bowl
05.2007 - 03.2010

Associate Degree - Business Administration

Wilkes Community College

Paralegal Studies -

Central Texas College

Diploma -

Maine Township High South

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Jennifer Crilly