Jennifer Crisante
Vero Beach,FL
Summary
Adept at driving operational efficiency, enhanced customer satisfaction at Barker Air Conditioning and Heating through expert office management and superior customer service. Leveraging skills in recordkeeping and employee supervision, I excel in fast-paced environments, ensuring meticulous attention to detail and robust problem-solving capabilities. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Administrator
Barker Air Conditioning And Heating
03.2018 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and tasks effectively to ensure timely project completion without compromising quality.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Office Manager
Above All Air Heating and Cooling
01.2015 - 02.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote aseamless integration into the team dynamic.
Shift Leader
Einstein's Bros Bagels
03.2010 - 01.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Some College (No Degree) - Cosmetology Education
Duvardo's Hair Design
St Anne, MOHigh School Diploma -
Lafayette High School
Wildwood, MO05.1995
Skills
- Customer Service
- Office Administration
- Multi-Line Phone Systems
- Excellent Communication
- Multitasking Abilities
- Database entry
- File Organization
- Customer Engagement
- Verbal Communication
- Telephone reception
- Document Scanning
- Scheduling appointments
- Payroll
- Inbound phone call handling
- Payroll Administration
- Billing oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse