Summary
Overview
Work History
Skills
Timeline
Generic
Jennifer Criss

Jennifer Criss

Brookland,AR

Summary

Dynamic professional with a strong work ethic and integrity, experienced in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in warehouse organization and shipping/receiving, consistently achieving operational efficiency while maintaining a clean and safe work environment. Effective team leader and positive attitude.

Overview

26
26
years of professional experience

Work History

Cashier

Camps Pharmacy
04.2025 - Current
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Increased customer satisfaction by providing friendly and efficient service during checkout process.
  • Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.

Warehouse/Receiving

Jonesboro Winnelson
04.2025 - Current
  • Checked shipments for properly labelling and palletizing to reduce risk of damage.
  • Verified order accuracy of orders and proactively corrected discrepancies.
  • Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
  • Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Cashier/Customer Service

Walmart
08.1999 - 04.2004
  • Checked shipments for properly labelling and palletizing to reduce risk of damage.
  • Verified order accuracy of orders and proactively corrected discrepancies.
  • Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
  • Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Bulk Loader

Riceland Foods, Inc - Rice Division
04.2021 - 04.2025
  • Streamlined workflow processes for increased efficiency, managing multiple tasks simultaneously under tight deadlines.
  • Participated in regular safety meetings, staying up-to-date on industry best practices and incorporating them into daily routines proactively.
  • Collaborated with cross-functional teams to troubleshoot any issues during the loading process, ensuring minimal downtime or delays in shipment schedules.
  • Performed routine equipment maintenance checks to ensure optimal functioning, reducing breakdowns and disruptions in operations.
  • Facilitated effective communication among team members during high-stress situations, promoting collaboration for successful outcomes.
  • Ensured timely shipments by coordinating with drivers, warehouse personnel, and logistics teams to synchronize schedules.
  • Improved loading efficiency by implementing optimized loading procedures and techniques.

Scale Operator

Riceland Foods, Inc - Rice Division
08.2019 - 04.2021
  • Maintained smooth operations by promptly addressing any scale malfunctions or issues.
  • Promoted a positive company image by maintaining a clean, organized work area at all times.
  • Operated weigh scales and issued tickets when necessary.
  • Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
  • Ensured accurate record-keeping for inventory management purposes through diligent data entry.
  • Contributed to overall operational success with reliable attendance, punctuality, and adherence to company policies.
  • Communicated with operators to share information related to product.
  • Maintained tidy work area to reduce likelihood of accidents.

Assistant Manager

Sonic
04.2018 - 04.2019
  • Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
  • Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
  • Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
  • Answered customer calls professionally and routed to appropriate person.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Carhop

Sonic
04.2013 - 04.2017
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.

Guest Services Receptionist

Baymount Inn
04.2011 - 04.2016
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Managed reservations effectively, optimizing room allocation to maximize occupancy rates.
  • Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
  • Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
  • Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
  • Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
  • Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
  • Maintained accurate financial records by reconciling daily transactions and preparing nightly reports.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Production Worker

Unilever United States Inc.
04.2010 - 04.2011
  • Streamlined production processes for increased output while maintaining high quality standards.
  • Managed inventory levels, ensuring timely replenishment of raw materials to prevent production delays.
  • Improved product quality with rigorous monitoring of production processes, making adjustments as needed.
  • Monitored operations on the floor daily, ensuring adherence to established procedures while troubleshooting any issues that arose during production runs.
  • Collaborated with cross-functional teams to identify areas for improvement and implement necessary changes.
  • Enforced safety protocols and procedures to maintain a safe working environment for all team members.
  • Reduced downtime by proactively addressing maintenance issues and scheduling routine equipment checks.

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Forklift operation
  • Truck loading and unloading
  • Warehouse organization
  • Shipping and receiving
  • Pallet jack operation
  • Workplace cleanliness

Timeline

Cashier

Camps Pharmacy
04.2025 - Current

Warehouse/Receiving

Jonesboro Winnelson
04.2025 - Current

Bulk Loader

Riceland Foods, Inc - Rice Division
04.2021 - 04.2025

Scale Operator

Riceland Foods, Inc - Rice Division
08.2019 - 04.2021

Assistant Manager

Sonic
04.2018 - 04.2019

Carhop

Sonic
04.2013 - 04.2017

Guest Services Receptionist

Baymount Inn
04.2011 - 04.2016

Production Worker

Unilever United States Inc.
04.2010 - 04.2011

Cashier/Customer Service

Walmart
08.1999 - 04.2004

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Jennifer Criss