Jennifer Cristino
Houston,TX
Summary
An expert in food industry with 5 years of related experience and advanced socializing skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. Experienced custom Cabinets Carpenter offering a 2-year career satisfying clients with top-notch abilities. Knowledgeable about building and installing different forms to meet individual project demands. Always looking for ways to go beyond basic project requirements and thrill the customer. Skilled carpentry team member accustomed to working in a wide range of environments to complete high-quality work. Effortlessly use hand and power tools to complete installations, remove imperfections and finish wood pieces. Able to work well alone or with team members to meet all schedule and budget targets. Friendly Cashier with experience working with people of diverse backgrounds. Fast learner with competencies in interpersonal communication, conflict resolution, and cash handling. Skilled at employing tried-and-true conflict de-escalation techniques to keep customers happy. Skilled team player with strong background in store environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities also work equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart
Sugar Land, TX
02.2024 - Current
- Delivered exceptional customer service by quickly resolving inquiries and ensuring a positive shopping experience.
- Coordinated with team members to streamline processes for handling returns and exchanges effectively.
- Managed cash register operations, accurately processing transactions and maintaining a balanced cash drawer daily.
- Coordinated effectively with team members to streamline checkout processes, ensuring efficient customer flow during peak hours.
- Executed end-of-shift cash reconciliation procedures to verify accuracy of financial reporting without discrepancies.
- Developed strong relationships with customers, fostering loyalty and encouraging repeat business through personalized interactions.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
- Communicated promotional offers clearly to customers, driving interest in products and increasing sales potential effectively.
- Monitored compliance with age verification policies for restricted products, safeguarding company integrity and legal standards.
- Utilized POS system to handle customer cash and credit card transactions.
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns to enhance satisfaction.
Hourly Assistant/Front End Manager
Fiesta Mart, LLC
Houston, TX
10.2020 - Current
- Reviewed activities regularly to identify opportunities for improvement.
- Using slow periods to get ahead of routine tasks such as restocking supplies.
- Maintained good working relationship with co-workers and management.
- Followed established guidelines and procedures.
- Kept work area organized and clutter-free.
- Completed assigned tasks with little or no supervision.
- Coached employees on cashier job functions and provided cross-training for other front-end positions.
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills.
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.
- Verified cashier compliance with directives such as checking for identification to sell alcohol and tobacco products.
- Assisted cashiers in providing credits or refunds to customers.
- Balanced daily deposits and safe counts as required and prepared bank deposits.
Scanning Coordinator
Fiesta Mart, LLC
Houston, TX
08.2020 - Current
- Conducted audits to integrate shelf, signage, and pricing systems.
- Confirmed price changes, promotional accuracy, and signage to support pricing integrity.
- Executed promotions by accurately tagging sale items and coordinating discounts with management.
- Leveraged computer database to activate price changes and prepare and submit paperwork and reports.
- Used ticket-printing machines and hand scanners to add pricing information to item tickets.
- Reviewed price tickets with purchase orders to spot and correct errors.
- Hung pricing tags and signage through store facility.
- Rubber stamped containers with sizing, style, and inspection information.
- Attached tags, labels, and tickets securely to merchandise for retail use.
- Documented price, buyer, and product grade information attached to store products.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Completed assigned tasks with little or no supervision.
Cashier/Checker
Fiesta Mart, LLC
Houston, TX
04.2020 - Current
- Processed cash register transactions by inputting product costs and giving back change.
- Bagged and packaged customer orders and purchases.
- Recognized for providing efficient service with high degree of accuracy.
- Employed suggestive selling techniques to promote food products.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Weighted and measured materials, equipment and products to complete their records.
- Satisfied customers every day with fast, friendly, and knowledgeable support for customers needs.
- Checked identification to verify legal age for casino regulations.
- Consulted with customers to understand desires and suggest best products to meet needs.
Cashier
Waltmart
Sugar Land, TX
01.2022 - 02.2023
- Based on the analysis of the existing work history statements for the Cashier role at Wingstop, here are six high-value responsibility gaps identified, along with newly crafted resume statements that reflect these responsibilities and mirror the user's writing style:
- **Executed end-of-shift cash register reconciliation to ensure accurate financial reporting.**
- **Trained new cashiers on proper transaction procedures and customer service standards to promote consistency.**
- **Maintained detailed records of customer transactions and refunds to support financial audits and inventory control.**
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Host
Wings N Things
Houston, TX
12.2019 - 03.2020
- Seated guests, accounting for special requests and available seating.
- Used the POS system to process credit card and cash transactions.
- Answered the phone to take delivery or pickup orders from callers.
- Worked well with kitchen, management and serving staff to coordinate efficient service.
- Made guests feel welcome and happy even during busy periods with long wait times.
- Mitigated risks by ensuring a sanitary environment and monitoring the serving of alcohol.
- Kept dining and serving areas presentable and well-stocked to meet any guest need.
- Helped restaurant team by serving food, refilling beverages and bussing tables between customers.
Waitress
IHOP
Houston, TX
06.2019 - 02.2020
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.
Carpenter
SE Construction Inc
Richmond, TX
03.2018 - 12.2019
- Shape or cut materials to specified measurements, using hand tools, machines or power saws.
- Building or repair cabinets, doors, frameworks, floor, or other wooden fixtures used in buildings, using woodworking machines, carpenter's hand tools, or power tools.
- Select and order lumber or other requirements materials.
- Maintain records, document actions, and present written progress report.
- Examined structural wood or hardwood elements to identify damage and decay.
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
- Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.
Sale Associate
Palais Royal
Houston, TX
10.2017 - 01.2018
- Located out-of-stock items for customers with other store locations or by directly contacting vendors.
- Minimized loss by watching for and recognizing security risks and active theft.
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Maintained revenue by attracting customers with attractive sales displays.
- Quickly connected with each customer to offer assistance and promote products.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
Cashier
Wingstop
Houston, TX
08.2015 - 01.2018
- Adjusted food preparation to account for special dietary requirements like food allergies.
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.
- Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments.
- Collected trash from the dining room and returned reusable items like trays to the kitchen for washing.
- Took orders and processed payments for dine-in, carry-out and drive-thru customers.
- Prepared drinks for customers, including brewing coffee and tea on a regular basis.
- Cooked and packaged simple foods like wing, fries and sides.
- Monitored the dining area and employee work stations to quickly clean up spills and restock supplies.
- Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.
Fast Food Cashier
Jack in the Box
Houston, TX
06.2014 - 08.2015
- Adjusted food preparation to account for special dietary requirements like food allergies.
- Monitored the dining area and employee work stations to quickly clean up spills and restock supplies.
- Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments.
- Took orders and processed payments for dine-in, carry-out and drive-thru customers.
- Prepared drinks for customers, including brewing coffee and tea on a regular basis.
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.
- Cooked and packaged simple foods like tacos, fries, and sides.
- Moved heavy boxes.
Education
High School Diploma - undefined
Bellaire High School
Bellaire, TX05.2017
Skills
- Reviewed and assessed blueprints to facilitate effective construction planning
- Developed and maintained detailed documentation to support operational efficiency and knowledge sharing
- Oversaw retail operations to enhance customer experience and drive sales growth Coordinated with team members to implement effective merchandising strategies Managed inventory processes to optimize stock levels and reduce shrinkage
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Executed order preparation to support efficient supply chain operations
- Executed shelf restocking procedures to maintain optimal product presentation and accessibility
- Oversaw table management to optimize guest seating and enhance dining experience Coordinated with staff to ensure timely service and satisfaction Trained new employees on table setup and customer interaction protocols
- Curated personalized menu recommendations to align with customer preferences
- Delivered prompt and effective assistance to customers, ensuring their needs were met
- Performed repairs on various structures to ensure compliance with safety standards
- Executed product replenishment to maintain store presentation and availability
- Managed payment processing workflows to enhance financial accuracy and efficiency
- Executed cash register functions to facilitate smooth sales processes and enhance customer satisfaction
- Organized and prepared deliveries to ensure efficient logistics and customer satisfaction
- Oversaw food handling processes to maintain high standards of quality and safety Trained staff on best practices for food preparation and sanitation Implemented procedures to enhance operational efficiency in food service
- Implemented safe alcohol service practices to maintain a secure and enjoyable environment for patrons
- Enhanced cross-cultural collaboration through fluent speaking skills in both Spanish and English
- Oversaw coordination of various projects to enhance operational efficiency Led team efforts in balancing competing priorities to achieve strategic goals Fostered a collaborative environment to streamline task execution and improve outcomes
- Managed customer interactions to ensure effective communication and support
- Developed and executed comprehensive fraud prevention measures to enhance security protocols
- Conducted thorough price verification to maintain integrity of pricing data and support financial operations
- Oversaw implementation of point of sale systems to streamline transaction processes Coordinated with cross-functional teams to optimize system performance and user experience Mentored junior staff on effective use of technology to improve operational efficiency
- Facilitated transaction processing to maintain efficient service delivery and customer satisfaction
- Managed scanner operations to support accurate data capture and workflow efficiency
- Oversaw the implementation of Microsoft Office tools to enhance team productivity and collaboration Developed training materials for staff to maximize software utilization Streamlined reporting processes through effective use of Excel and PowerPoint
- Managed cash handling operations to maintain financial integrity and security
- Oversaw mail scanning operations to enhance workflow efficiency Coordinated with team members to streamline mail processing activities Implemented best practices for accurate mail documentation
- Managed operation of scanning devices to facilitate efficient workflow and data processing
- Oversaw document management processes, including copying and scanning, to enhance operational efficiency Coordinated with team members to ensure accurate and timely document handling Implemented best practices for document organization and retrieval
- Managed cash register functions to facilitate seamless customer transactions and enhance service delivery
- Optimized workflow systems to support seamless project execution
- Designed and implemented training sessions to improve employee competencies and operational efficiency
- Directed operations management initiatives to optimize resource allocation and improve workflow
- Conducted performance evaluations to enhance team productivity and effectiveness
- Developed and implemented prioritization frameworks to streamline project management
- Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow
- Engaged in verbal communication to convey information clearly and support project objectives
- Managed credit returns processing to enhance operational efficiency and maintain customer satisfaction
- Oversaw bag merchandise selection and presentation to enhance customer experience
- Oversaw drawer balancing processes to maintain financial accuracy Coordinated with team members to streamline cash handling procedures Enhanced operational efficiency through effective cash management strategies
- Led initiatives to identify upselling opportunities that enhanced customer satisfaction and loyalty Developed strategies to integrate upselling techniques into daily operations, resulting in improved sales performance Trained team members on effective upselling practices to maximize revenue generation
- Led initiatives to analyze customer preferences and develop targeted product recommendations Collaborated with marketing teams to align product offerings with market trends Drove improvements in customer engagement through strategic product selection
- Oversaw item scanning operations to enhance inventory accuracy Coordinated with team members to streamline scanning procedures Implemented best practices for item management to improve workflow efficiency
- Utilized hand-held scanning technology to streamline data collection processes
- Oversaw scanning and copying operations to enhance document management efficiency Coordinated with team members to streamline workflow and improve productivity Implemented best practices for document handling and storage
- Directed and supported staff supervision to enhance productivity and morale
- Managed employee supervision to ensure adherence to company policies and standards
- Developed strategic partnerships to support organizational objectives and foster teamwork
- Monitored adherence to policies to maintain a structured and efficient work environment
Directed administrative management activities to support organizational objectives
Timeline
Customer Service Representative
Walmart
02.2024 - Current
Cashier
Waltmart
01.2022 - 02.2023
Hourly Assistant/Front End Manager
Fiesta Mart, LLC
10.2020 - Current
Scanning Coordinator
Fiesta Mart, LLC
08.2020 - Current
Cashier/Checker
Fiesta Mart, LLC
04.2020 - Current
Host
Wings N Things
12.2019 - 03.2020
Waitress
IHOP
06.2019 - 02.2020
Carpenter
SE Construction Inc
03.2018 - 12.2019
Sale Associate
Palais Royal
10.2017 - 01.2018
Cashier
Wingstop
08.2015 - 01.2018
Fast Food Cashier
Jack in the Box
06.2014 - 08.2015
High School Diploma - undefined
Bellaire High School