Jennifer Crooks
Buena Park,CA
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Community Consultant
Avalon Bay
Irvine, CA
02.2023 - Current
- Detailed application requirements and answered questions from prospective tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Transaction Coordinator
HomeLister
06.2022 - 11.2022
- Review and approve open escrow documentation, earnest money requests, diligence items, HOA documents and restrictions, title commitments, taxes, leases, and disclosures; Review, verify and approve closing packages including but not limited to: HUD-1/ settlement statements, taxes, prorations, closing costs, title policies, escrow instructions, commissions, credits, concessions, and deeds
- Manage closing wire requests and provide title/escrow with approval to close transactions.
- Assisted customers in understanding all aspects of the closing process including costs involved.
Transaction Manager
Zillow
09.2021 - 05.2022
- Represent Zillow's interest as a purchaser or seller, while also paying acute attention to the external customer's needs
- Communicate with Sellers, Unrepresented Buyers, and Buyer's Agents to answer questions, remove roadblocks, and facilitate the best experience for all parties involved
- Coordinate activities among various internal teams to ensure seamless transitions from purchase closing to ownership through resale closing
- Handle scheduling of critical activities required for the transaction to progress
- Prioritize critical deadlines and use business judgment to protect the company's investments, limit exposure and improve returns.
Transaction Coordinator
Redfin
02.2018 - 09.2021
- Auditing transactions in a timely matter, which also includes file audits Scheduling appointments and updating calendars Working closely with agents to get status of properties including loan, appraisal, amendments, and inspection reports
- Contacting all parties for missing items, and uploading into deal queue Answering emails from buyers, agents, sellers, lenders, and sellers in a timely matter Reviewing all documents for complete signatures, correct dates, and correct boxes checked
- Communicated effectively with buyers and sellers, lenders, title companies and other parties involved in the transaction process.
- Resolved post-closing issues promptly after closing date.
- Ensured compliance with all state regulations related to real estate transactions.
Funding Coordinator
Progressive Loan Funding
12.2015 - 02.2018
- Review and upload all signed docs Coordinate with escrow to receive all funding conditions Upload all corrected conditions for the funder to review Cancel files and audit when needed Complete funding VOE and items prior to file funding
- Assessed property appraisals, title histories and insurance information.
- Presented loan and repayment schedules to customers.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
Loan Processing Assistant
Eagle Home Mortgage
12.2014 - 06.2015
- Set up and complete the loan submission package
- Reviewed financial statements and contacted institutions and customers to clarify details
- Handled any conditions sent from underwriting departments
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Jr. Loan Processor
ALT Financial Network
12.2014 - 06.2015
- Upheld complete confidentiality of all submitted information according to release guidelines
- Coordinated closing process with attorneys, title companies and government clerks
- Handled various accounting transactions
- Audited financial services clients, including banks and asset management companies.
Asset Coordinator
Carrington Mortgage Services
04.2013 - 03.2014
- Copied, logged and scanned supporting documentation
- Assisted various business groups with document organization and dissemination during acquisitions
- Verified data integrity and accuracy
- Activating leases, processing incentives and processing rental payments
Lead Customer Service Representative
BLB Resources
10.2010 - 04.2013
- Determine customer needs by asking relevant questions and listening actively to the responses
- Responded to all customer inquiries thoroughly and professionally
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Skills
- Client-Oriented
- Strong organizational skills
- Excellent teamwork
- Detail oriented
- Customer service-oriented
References
References available upon request
Timeline
Community Consultant
Avalon Bay
02.2023 - Current
Transaction Coordinator
HomeLister
06.2022 - 11.2022
Transaction Manager
Zillow
09.2021 - 05.2022
Transaction Coordinator
Redfin
02.2018 - 09.2021
Funding Coordinator
Progressive Loan Funding
12.2015 - 02.2018
Loan Processing Assistant
Eagle Home Mortgage
12.2014 - 06.2015
Jr. Loan Processor
ALT Financial Network
12.2014 - 06.2015
Asset Coordinator
Carrington Mortgage Services
04.2013 - 03.2014
Lead Customer Service Representative
BLB Resources
10.2010 - 04.2013