Jennifer Crooms
Washington
Summary
Focused Patient Service Representative with 15 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
22
22
years of professional experience
Work History
Patient Access Representative 3
INOVA Cardiology
04.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Lead Patient Service Representative
Washington Radiology
09.2004 - Current
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Explain charges, secure necessary signatures and consents, collect payments
- Perform image processing duties
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Helped patients obtain health care services by setting up referrals.
- Coordinated with patients and healthcare professionals to meet patient needs.
Head Cashier
Shoppers Food Warehouse
06.2003 - 08.2004
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Helped with purchases, locating items and signing up for rewards programs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Education
Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Oxon Hill High School
Oxon Hill, MD05.2001
Skills
- Patient interviewing skills
- Routing lab results
- Recording histories
- Bookkeeping support
- Faxing
- Electronic scanning
- Answering multi line calls
- Microsoft Office
- Reliable and trustworthy
- Scheduling appointments
- Office administration
- Medical filing
- Appointment confirmation
- RIS and PACS software
Education and Training
false
Additional Information
Collect payments
Timeline
Patient Access Representative 3
INOVA Cardiology
04.2023 - Current
Lead Patient Service Representative
Washington Radiology
09.2004 - Current
Head Cashier
Shoppers Food Warehouse
06.2003 - 08.2004
High School Diploma -
Oxon Hill High School
Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)
Prince George's Community College
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