Jennifer crosby
OR
Summary
Proven Account Representative with a track record of enhancing customer satisfaction, adept in problem-solving and attention to detail. At Consumer Cellular, significantly improved client contentment through efficient resolution of concerns. Demonstrates exceptional teamwork and collaboration, ensuring high-quality service delivery. Reliable and punctual, consistently meets tight deadlines without compromising service quality.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Self Employed Services
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Clerk
Franz Bakery Outlet
07.2017 - 11.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Account Representative
Consumer Cellular
04.2020 - 06.2020
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Education
Associate of Arts - Business
Uaa
Anchorage, AK01-1997
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Problem-solving
Timeline
Delivery Driver
Self Employed Services
04.2024 - Current
Account Representative
Consumer Cellular
04.2020 - 06.2020
Clerk
Franz Bakery Outlet
07.2017 - 11.2024
Associate of Arts - Business
Uaa