Jennifer Cross
Johnson City,TN
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Agent
ACT
01.2024 - Current
- Exceeded performance metrics consistently while maintaining a high level of professionalism during each interaction.
- Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.
- Utilized effective communication skills to clarify customer concerns, resulting in better issue understanding and faster resolution times.
- Achieved higher first-call resolution rates by utilizing strong problem-solving skills to address customer issues promptly.
- Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback.
Cashier
Daylight Donuts
09.2023 - 12.2023
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in store.
Habilitation Therapy Technician
East Tennessee Homes-State of Tenneessee
03.2021 - 07.2023
- Provided compassionate support to patients, addressing their emotional needs throughout the rehabilitation process.
- Improved patient mobility with the use of assistive devices and manual techniques.
- Consistently upheld strict compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Collaborated with multidisciplinary teams to deliver comprehensive home health services tailored to individual patient needs.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Patient Service Representative
State Of Franklin Healthcare Associates
11.2019 - 03.2021
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
Cashier
Kroger
06.2016 - 10.2019
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Applied Science - Medical Assisting
National College of Business And Technology
Bristol, TN05-2012
Skills
- Workload management
- Empathy display
- Patience maintenance
- Call handling
- Problem-solving skills
- Goal orientation
- Resolving issues
- Inbound phone calls
- Technical troubleshooting
Timeline
Call Center Customer Service Agent
ACT
01.2024 - Current
Cashier
Daylight Donuts
09.2023 - 12.2023
Habilitation Therapy Technician
East Tennessee Homes-State of Tenneessee
03.2021 - 07.2023
Patient Service Representative
State Of Franklin Healthcare Associates
11.2019 - 03.2021
Cashier
Kroger
06.2016 - 10.2019
Associate of Applied Science - Medical Assisting
National College of Business And Technology
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