Jennifer Crothers
Billing/Reception
Lockport,IL
Summary
Proven ability to navigate through multiple priorities and schedules. Strong communication and relationship building skills. Diverse experience in customer relations. A proactive approach to problem-solving and decision-making with a strong focus on outcomes. Quick and responsive learner.
Overview
20
20
years of professional experience
Work History
Billing Specialist
Odelson, Sterk, Murphy, Frazier And McGrath
Evergreen Park, Illinois
09.2021 - Current
- Generate and submit invoices based upon established accounts receivable schedules and terms
- Collaborate with attorneys to identify, research and resolve billing errors
- Proofread and amend attorney time entry's for consistency, punctuation, and errors
- Assist legal secretaries by entering time for five of the firm's attorneys
- Provide backup for reception by answering phones, routing phone calls and messages, sorting mail and scanning documents
Administration and Billing
Clarendon Vision Development Center
Westmont, IL
03.2017 - 09.2021
- Built strong relationships with patients by proactively listening, providing quick resolutions, and creating a safe and warm environment to those that we provide care for
- Oversaw the front desk staff on all administrative duties to include gathering and processing of intake forms, patient demographics, patient flow and timeliness, daily reports and cash drawer reconciliation
- Coordinated calls, meetings and appointment schedules for multiple practitioners, anticipated and reacted to changes
- Assisted optical patients by identifying customer needs and recommended optimal products
- Educated customers on promotions to enhance sales
- Managed billing and claims processing, and resolving inconsistencies
- Reduced overall patient debt by 40% in the first quarter; current outstanding debt has been reduced by 67% since the start of employment with the practice
- Increased ratio of collections to net from an average of 72% of net to 84% of net to date
Fitness Professional and Corrective Exercise Specialist
LifeTime Fitness
Burr Ridge, IL
11.2009 - 03.2017
- Certifications: National Academy of Sports Medicine Personal Training & Correct Exercise Specialist, CPR
- Demonstrated ability to prepare and implement creative fitness and endurance programs for diverse clientele including corrective exercise, weight loss, and figure show preparation
- Consulted with members, assessed their current health and fitness needs and provided recommendations of supplements and comprehensive lab testing based on assessed need
- Ability to support, motivate and encourage members by creating healthy lifestyles
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in personal training and health related products
- Overall client retention rate of 85% over 11 years
- Drove team revenue totals by bringing in over $10k in monthly sales
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in personal training and health related products
Administrative Assistant
Innotek Medical Products
Oak Brook, IL
11.2008 - 11.2009
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation, and calendar maintenance
- Coordinated domestic travel arrangements, including booking airfare, hotel and ground transportation for distributor principals, sales staff and attending doctors
- Organized itineraries for distributor principals, sales representatives and surgeon clientele
- Independently researched, developed and drafted letters, memos, or reports to communicate decisions, ideas, and agenda, and instrument usage reports
Sales Representative
State Farm Insurance
Western Springs, IL
08.2007 - 11.2008
- Evaluated needs and provided insurance products for current and prospective clients
- Spent ample time with each customer, reviewing and explaining documents to ensure key information was understood
- Built upon State Farm's client base through outside sales and telemarketing
- Upsold additional products and services after identifying customer needs and requirements
- Maintained and serviced existing client accounts and records for accuracy
Office Manager
Chef By Request
Lisle, IL
11.2002 - 08.2007
- Hired, managed, developed and trained service staff, established and monitored goals, conducted performance reviews and administered hourly wage and commissions for service staff
- Sales and Administration support to President and Event Sales Consultants
- Organization of daily corporate events for 10 client accounts
- Management and maintenance of over 75 Accounts Payables and Receivables
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Education
Bachelors of Science - Business Finance Deans List
Elmhurst College
Elmhurst, IL05.2007
Associates Degree - Science
College of DuPage
Glen Ellyn, IL06.2000
Skills
- Organizational skills
- Administration and management skills
- Multi-tasking strength
- Networking and relationship building
- Client acquisition and retention
- Active listening and communication
- Calendar Management
- Accounts payables and accounts receivables
- Billing, reconciliation, and collections
Timeline
Billing Specialist
Odelson, Sterk, Murphy, Frazier And McGrath
09.2021 - Current
Administration and Billing
Clarendon Vision Development Center
03.2017 - 09.2021
Fitness Professional and Corrective Exercise Specialist
LifeTime Fitness
11.2009 - 03.2017
Administrative Assistant
Innotek Medical Products
11.2008 - 11.2009
Sales Representative
State Farm Insurance
08.2007 - 11.2008
Office Manager
Chef By Request
11.2002 - 08.2007
Bachelors of Science - Business Finance Deans List
Elmhurst College
Associates Degree - Science
College of DuPage
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