Jennifer Crouse
Pendleton,Indiana
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Owner
HD Recovery & Tow LLC
2022.04 - 2024.01
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Caregiver
Family
2020.09 - 2023.04
- Enhanced my grandmother's quality of life by providing compassionate care and assistance with daily activities.
- Assisted my grandmother in maintaining a safe and clean living environment, promoting health and wellbeing.
- Ensured timely completion of errands for my grandmother, including grocery shopping, appointments, and personal affairs management.
- Provided transportation services for my grandmother to attend medical appointments or engage in community activities safely.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Office Manager
Kelly Crockett's Tree Service
2018.03 - 2020.09
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Mail Carrier
USPS
2017.04 - 2018.03
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Facilitated seamless communication between postal service departments for efficient mail sorting and processing.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
Administrative Assistant
Allstate Insurance Co
2000.08 - 2016.04
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
High School Diploma -
Pendleton Heights High School
Pendleton, INSkills
- Staff Management
- Customer Relations
- Staff Hiring
- Small Business Operations
- Verbal and Written Communication
- Conflict Resolution
- Time Management
- Decision Making
- Organizational Skills
Timeline
Owner
HD Recovery & Tow LLC
2022.04 - 2024.01
Caregiver
Family
2020.09 - 2023.04
Office Manager
Kelly Crockett's Tree Service
2018.03 - 2020.09
Mail Carrier
USPS
2017.04 - 2018.03
Administrative Assistant
Allstate Insurance Co
2000.08 - 2016.04
High School Diploma -
Pendleton Heights High School
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