Jennifer Crowe
Stroudsburg,PA
Summary
Dynamic and results-oriented professional with extensive experience in healthcare administration, notably at Pleasant Valley Manor. Excelled in patient scheduling and confidentiality, alongside fostering teamwork and collaboration. Proven track record in improving file maintenance systems and patient care coordination. Skilled in medical transcription and possessing strong interpersonal skills, consistently enhancing patient and staff satisfaction.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Nursing Unit Clerk
Pleasant Valley Manor
11.2016 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct
- clinical staff members.
- Answered multi-line telephone system, provided information, and directed calls.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
Medical Secretary
Blairsville Family Medicine
07.2011 - 10.2016
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Registrar
Warren Hospital
04.2005 - 05.2011
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Upheld HIPAA regulations and standards for protecting patient information.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Education
High School Diploma -
Pen Argyl Area High School
Pen Argyl, PA01-2000
Skills
- Medical transcription
- Patient confidentiality
- Patient appointment coordination
- File maintenance
- Documentation and recordkeeping
- Equipment troubleshooting and maintenance
- Teamwork and collaboration
- Clerical skills
- Task prioritization
- Excellent communication
- Interpersonal skills
- Customer service
- Self motivation
- Multitasking Abilities
- Telephone etiquette
- Medical terminology
- Supply ordering
- Calendar and appointment management
- Heartsaver CPR AED (CPR AED)
- Administrative support
Timeline
Nursing Unit Clerk
Pleasant Valley Manor
11.2016 - Current
Medical Secretary
Blairsville Family Medicine
07.2011 - 10.2016
Registrar
Warren Hospital
04.2005 - 05.2011
High School Diploma -
Pen Argyl Area High School
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