JENNIFER CROWELL
Vacaville,CA
Summary
Looking to transition into new field after developing valuable skills in a small agency as the HR team of 1. Experienced in managing employee relations, recruiting and implementing HR policies. Prepared to leverage these skills to contribute to any dynamic and collaborative work setting.
Experienced leader with strong background in guiding teams, managing projects, and achieving strong objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Yolo County Housing Authority
01.2024 - 01.2025
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Human Resources Specialist
Yolo County Housing Authority
02.2023 - 01.2024
- Maintained 40-45 personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Coordinated numerous employee training programs to boost skills development and improve overall performance.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Advocated for employee wellness programs, contributing to healthier workplace.
Real Estate Services Supervisor
Yolo County Housing Authority
09.2021 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for 9 staff members, identifying areas of improvement and guiding professional development plans.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Collected, arranged, and input information into database system.
Client Services Coordinator
Yolo County Housing Authority
10.2020 - 09.2021
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Streamlined 504/Reasonable Accommodation processes for 25+ residents for improved efficiency in managing client requests and inquiries.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Analyzed customer feedback data to identify trends and areas for improvement, leading to targeted enhancements in service offerings.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Trained new Client Services Coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized events and gatherings for clients as part of relationship-building efforts, fostering positive rapport and loyalty among customers.
Eligibility Benefit Specialist
Solano County H&SS
12.2019 - 05.2020
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated caseload of 100-125 families financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
Placement Coach II
Workforce Development Board
10.2014 - 12.2019
- Facilitated group workshops focused on resume writing, interview preparation, and other essential job search skills.
- Provided ongoing support for placed clients, ensuring satisfaction for both employer and employee.
- Advised clients on appropriate attire for interviews based on industry standards, increasing presentation confidence.
- Trained new 4 Job Placement Specialists on company procedures and best practices in the field of workforce development.
- Collaborated with community organizations to expand resources available to clients during their job search journey.
- Educated employers on current workforce trends, fostering partnerships that led to increased success in placing candidates.
- Maintained detailed records of client progress and outcomes, utilizing data to inform program improvements and report successes.
- Maintained up-to-date knowledge of labor market trends, sharing insights with colleagues and clients alike.
- Evaluated program effectiveness through regular reporting and data analysis, making improvements as needed.
Skills
- Client and employee advocacy
- Facilitation techniques
- Training and mentoring
- Staff management
- Onboarding and orientation
- Community outreach
- Effective communicator and public speaker
- Team leadership
- Staff development
Certification
- Human Resource Management
- Mediator for Conflict Resolution
Timeline
Property Manager
Yolo County Housing Authority
01.2024 - 01.2025
Human Resources Specialist
Yolo County Housing Authority
02.2023 - 01.2024
Real Estate Services Supervisor
Yolo County Housing Authority
09.2021 - 02.2023
Client Services Coordinator
Yolo County Housing Authority
10.2020 - 09.2021
Eligibility Benefit Specialist
Solano County H&SS
12.2019 - 05.2020
Placement Coach II
Workforce Development Board
10.2014 - 12.2019
Similar Profiles
Joshua BrodliebJoshua Brodlieb
Purchasing Agent at Pinellas County Housing AuthorityPurchasing Agent at Pinellas County Housing Authority
Dina AlfatherDina Alfather
Sr. Property Manager at King County Housing AuthoritySr. Property Manager at King County Housing Authority
Tyrone PooleTyrone Poole
Maintenance Foreman at Dauphin County Housing AuthorityMaintenance Foreman at Dauphin County Housing Authority