Jennifer Crowley
Rusk,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
18
18
years of professional experience
Work History
Office Manager
Cherokee County Extension Office
04.2013 - Current
- Defined clear targets and objectives and communicated to other team members.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Updated reports, managed accounts, and generated reports for county and AgriLife database.
- Controlled finances to lower costs and keep business operating within budget.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Cherokee County Extension Office
03.2011 - 03.2012
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Texas Works Advisor I
Texas Department Of Health And Human Services
02.2010 - 03.2011
- Performed routine (journey-level) eligibility determinations for social services programs.
- Worked under moderate supervision, with limited latitude for the use of initiative and independent judgment.
- Obtained, verified, and calculated income and resources to determine client financial eligibility for social services programs.
- Processed, monitored, reviewed, and communicated case status and changes to clients, their families, or authorized representatives.
- Interviewed clients, their families, or authorized representatives to gather information in determining benefit eligibility.
- Certified program eligibility, computed benefit levels, and determined the length of eligibility.
- Explained program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representatives.
- Calculated and processed changes to client benefits such as overpayments, adjustments, or restoration of benefits.
- Documented case records to maintain accurate and confidential client records.
Certified Veterinary Assistant, Level I
Cherokee Animal Clinic
08.2006 - 02.2010
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Provided customer support to clients, answering questions and addressing concerns.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Supported clinic growth and development by participating in continuing education opportunities to stay informed about current best practices and industry advancements.
- Boosted clinic reputation by consistently demonstrating professionalism, empathy, and dedication to excellent patient care.
- Aided in successful surgeries through precise X-ray positioning and image processing for diagnostic purposes.
- Facilitated teamwork within the veterinary staff through strong communication skills and a collaborative approach to problem solving.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Education
No Degree - Agricultural Education
Stephen F Austin State University
Nacogdoches, TXNo Degree - General Studies
Kilgore College
Kilgore, TXHigh School Diploma -
Rusk High School
Rusk, TXSkills
- Policy Implementation
- Problem Resolution
- Regulatory Compliance
- Computer Skills
- Documentation And Reporting
Timeline
Office Manager
Cherokee County Extension Office
04.2013 - Current
Administrative Assistant
Cherokee County Extension Office
03.2011 - 03.2012
Texas Works Advisor I
Texas Department Of Health And Human Services
02.2010 - 03.2011
Certified Veterinary Assistant, Level I
Cherokee Animal Clinic
08.2006 - 02.2010
No Degree - Agricultural Education
Stephen F Austin State University
No Degree - General Studies
Kilgore College
High School Diploma -
Rusk High School
Similar Profiles
Kathleen McKinneyKathleen McKinney
Volunteer at Bibb County, UGA Extension OfficeVolunteer at Bibb County, UGA Extension Office
Keizion PeterkinKeizion Peterkin
Volunteer at Anson County Cooperative Extension Office, 4-HVolunteer at Anson County Cooperative Extension Office, 4-H
Leslie ModesittLeslie Modesitt
Program Assistant at Houston County Extension OfficeProgram Assistant at Houston County Extension Office