Jennifer Crump
Employee Coach, Team Builder
Rockingham,NC
Summary
Enthusiastic candidate with 19 years of experience hiring, onboarding, engaging and motivating staff as a Store Manager in a retail setting. Proven history of achieving goals by monitoring employee performance and coaching staff on effective customer service methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Retail Store Manager
Bath & Body Works
Rockingham, NC
07.2025 - Current
- Opened a new store Rockingham, NC in October 2025.
- Maintain a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimize store displays and appearance via strategic merchandising.
- Complete routine store inventories.
- Improve store sales by implementing effective sales and marketing strategies and attractive visual merchandising.
- Recruit and retain top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Retail Store Manager
Harbor Freight Tools
Laurinburg, NC
03.2023 - 07.2025
- Opened new location in Laurinburg, NC in April 2023.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
Office Manager
Aberdeen Exterminating - A Rentokil Company
Aberdeen, NC
10.2021 - 03.2023
- Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel.
- Review client and staff feedback and make appropriate business adjustments to meet needs and address concerns.
- Coordinate special projects and managed schedules.
- Develop standard operating procedures for all administrative employees.
- Communicate corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maintain computer and physical filing systems.
Retail Store Manager
Walgreens
Rockingham, NC
12.2004 - 12.2020
- Managed 3 Locations: Hope Mills, NC - 8 years, opened a new store in Laurinburg, NC - 5 Years, Rockingham, NC -2 years.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Scheduled and lead weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, targeted current business conditions and forecast needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
No Degree - Religious Studies
Jackson College Of Ministries
Jackson, MS 09.1998 - 05.2000
High School Diploma -
Richmond Senior High School
Rockingham, NC 09.1994 - 05.1998
Skills
Team leadership and coaching
Meticulously detail-oriented
Merchandising
Scheduling knowledge
Dependable and reliable
Strong multi-tasking
Timeline
Retail Store Manager
Bath & Body Works
07.2025 - Current
Retail Store Manager
Harbor Freight Tools
03.2023 - 07.2025
Office Manager
Aberdeen Exterminating - A Rentokil Company
10.2021 - 03.2023
Retail Store Manager
Walgreens
12.2004 - 12.2020
No Degree - Religious Studies
Jackson College Of Ministries
09.1998 - 05.2000
High School Diploma -
Richmond Senior High School
09.1994 - 05.1998