Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Cruz Merchan

76 Maple Ave,RI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Patient Service Representative

Miriam Hospital
Providence, RI
11.2022 - 11.2024
  • Verified insurance information, collected payments, and scheduled appointments.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Inputted patient demographic data into electronic health record system ; trained in Epic.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Provided detailed documentation of each call including notes on conversations with customers.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.

Education

High School Diploma -

Providence Academy of International Studies
Providence
06-2007

Skills

  • Epic charting
  • Insurance verification
  • Appointment scheduling
  • HIPAA compliance
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Flexible and adaptable
  • Self-Directed
  • Multiple Languages; English and Spanish

Languages

Spanish
Professional

Timeline

Patient Service Representative

Miriam Hospital
11.2022 - 11.2024

High School Diploma -

Providence Academy of International Studies

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