Jennifer Cuevas

Scheduled in-home medical services including IV infusions, subcutaneous medication administration, and labs.

Leverage medical terminology expertise in interactions with healthcare professionals.

Managed appointment coordination for more than 130 patients each month.

Led weekend scheduling team by developing efficient processes and guidelines.

Coordinate medication delivery with pharmacy partners upon authorization approval.

Produced daily, weekly, and monthly visit analysis for strategic insights.

Collaborate in implementing new processes through team meetings.

Verified visit reasons and recorded vital signs.

• Venipuncture and drawing for labs, Injections, Ability to start/stop IVs

• DOT Physicals, Drug screens, BAT testing, assisting with splints/sutures or other wound care

Administered EKGs and performed swab collection for point-of-care diagnostics.

• DOT Drug/BAT certification obtained while working

•Maintained smooth workflow in the lab and expedited patient appointments.

•I performed phlebotomy, took vitals, charted appropriately in EMR, performed laser therapy, and prepared injections.

•Supported provider in performing bone marrow aspiration procedures. Began by setting up sterile field and preparing the patient.

•Ensured cleanliness and organization of back office work environment.

• It was a concierge medical practice, so I offered exceptional customer service skills and a stellar and outgoing bedside manner.

•Other tasks included but were not limited to:

Weekly evaluations of inventory levels, ongoing education per company policy and procedures, and I participated in hiring, onboarding, and training.

Note: I began with the company in Cleveland Ohio and then transferred to the Dallas market!

•performed phlebotomy activities requiring knowledge and skill in registering patients, ordering lab tests, specimen collection, and specimen processing.

•drove to skilled care facilities and patients home to collect specimens/draw blood. I used correct patient identification, labeling, and followed HIPAA guidelines.

Brief overview:

I taught all courses offered in the program including Clinical Procedures with lab, A&P, Medical Terminology.

Led educational modules on Administrative Procedures.

I created lesson plans, schedules for students, and my faculty.

Managed student retention, and developed academic plans, lab inventory, ordering supplies, placing students at their extern site, and more.

I participated actively in campus wide meetings, ongoing education, assisted in planning events such as graduation, and led audits quarterly.

• Conducted comprehensive instruction in the art of phlebotomy using various modalities

• Cultivated a positive, encouraging, and safe learning environment for students specifically in the Ohio Means Jobs (grant funded program)

• Managed onsite inventory and classroom cleanliness.

• Adhered to company policies and procedures, including classroom documentation (grades, attendance, etc).

• I created an in-person practical experience for students to simulate a clinical on site environment.

• EKG instructor: classes instructed 100% virtually

Note: I was not employed full time and there were breaks in-between courses at times.

• Instructed patient care, specimen collection, sterile processing, pharmacology, medical law and ethics, administrative procedures/EHR, and more.

•Conducted office hours to provide extra support to students seeking help.

•Participated in meetings aimed at developing initiatives for better student retention and program enhancement.

• Administrative: answering phones, scheduling patient’s appointments, diagnostic testing, and surgeries. Sent patient referrals, entered lab orders, sent electronic scripts for patients, took co-payments, scanned in patient charts/results, sent professional electronic messages to providers, patients, and external entities.

• Clinical: room patients, take patient vitals and gathered their measurements, used the EHR for intake, coordinated training of new hires. Medication reconciliation, administered vaccines, transport patients occasionally

• As the Clinical Supervisor I created the Clinical Staff’s schedule for all 4 of our locations, created job postings, conducted interviews for hiring, created and led onboarding and training programs for new staff. I managed all employee files, conducting audits for certifications ect.

• As the Lead MA, I was responsible for all clinical tasks each day included in a well visit, sick visit, re-check, consult, medication re-fill appointment, specimen collection, sterilization of instruments, as well as other visit types.

• In addition, I had the roll as the lead, therefore, I delegated tasks to teammates, turned in weekly inventory, order supplies as needed, tracked our private pay vaccines and VFC(Medicaid), followed up with patients regarding diagnostic testing results, wrote scripts for our providers, phone triaged patients, ran controls and proficiency testing on lab equipment and materials, assisted with staff scheduling, along with several other duties not specifically listed above.

• Answering phone calls, responding to voicemails, emails, scheduling, calling patients and event coordinators to remind them of scheduled appointment or clinics, administer vaccinations and medications via injection and IV, phlebotomy, breath tests, specimen processing, inventory/stocking/ordering supplies, creating lab orders via intranet for multiple lab companies, created and submitted bills to CPA, as well as other administrative and clinical tasks.

• At our clinics I performed phlebotomy on 15-50 clients per event, administered flu shots and other injections, measured and recorded vital signs (height, weight, blood pressure), as well as BMI.

•Led our team on site for clinical trials, coordinated with the team at SGS to set trials, dates, etc. I ensured studies were conducted effectively and ethically. Responsibilities included recruiting participants, collecting data from participants upon arrival, collecting specimens, beginning specimen processing, maintaining records, and preparing reports.